Kellsea Raahauge
Ramona
Summary
Dynamic insurance professional with extensive experience at AAA Auto Club Group, adept at client needs analysis and delivering tailored coverage solutions. Proven track record in enhancing customer satisfaction and retention through effective communication and active listening. Skilled in quotes and sales, fostering strong relationships while ensuring compliance and efficiency in processes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Insurance Representative
AAA Auto Club Group
01.2022 - 03.2024
- Educated clients on insurance products and services to enhance understanding and decision-making.
- Processed policy applications and renewals, ensuring compliance with company standards and regulations.
- Resolved customer inquiries and concerns promptly, fostering positive relationships and retention rates.
- Analyzed client needs to recommend tailored coverage options, increasing satisfaction and loyalty.
Licensed Insurance Agent
Hall, Mahar & Associates
06.2020 - 01.2022
- Conducted comprehensive needs assessments to identify appropriate insurance solutions for clients.
- Developed and maintained strong client relationships through effective communication and personalized service.
- Reviewed policy documents to ensure accuracy and compliance with regulatory requirements.
- Educated clients on various insurance products, enhancing their understanding and decision-making capabilities.
- Streamlined claims processes by collaborating with clients and insurers, improving overall efficiency.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
Cashier
ALbertsons
05.2017 - 05.2019
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances through diligent record-keeping.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Managed inventory levels by restocking shelves and organizing merchandise displays.
- Implemented strategies to reduce wait times during peak hours, improving service flow.
Education
No Degree -
Riverside City College
Riverside, CAHigh School Diploma -
Corona High School
Corona, CA05-2015
Skills
- Quotes and sales
- Customer follow-up
- Client needs analysis
- Goal-oriented mindset
- Property and Casualty Insurance Experienced
- Multi-Tasking
- Team Oriented
- Active Listener
Certification
- Property and Casualty License -
Timeline
Insurance Representative
AAA Auto Club Group
01.2022 - 03.2024
Licensed Insurance Agent
Hall, Mahar & Associates
06.2020 - 01.2022
Cashier
ALbertsons
05.2017 - 05.2019
No Degree -
Riverside City College
High School Diploma -
Corona High School