Kellie Mendonca
Long Beach
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Peet’s Coffee
Santa Monica, CA
08.2021 - Current
- Achieved customer satisfaction through expert preparation and serving of espresso drinks and loose leaf teas.
- Streamlined stock closing tasks and cleanliness procedures for operational efficiency.
- Enhanced sales by effectively engaging customers about products and promoting seasonal items.
- Maintained immaculate front of house environment, contributing to an inviting atmosphere.
- Supervised daily operations to ensure high-quality service and customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
Barista & Shift Supervisor
Winston Pies
01.2020 - 08.2021
- Achieved high customer satisfaction by expertly preparing and serving espresso drinks. Optimized product presentation through efficient slicing and boxing of artisan hand-crafted pies.
- Assisted in maintaining stock levels by creating order lists. Supported inventory management through regular stock checks.
- Trained new hires on essential task execution. Supported new staff in learning proper procedures.
- Managed complex customer communication through phone interactions and oversaw resolution of online ordering challenges. Led initiatives to address customer concerns regarding online transactions and implemented solutions for issues.
Education
Art History
Santa Monica College
Santa Monica, CA05.2026
Skills
- Assisted in building strong customer connections by meeting specific needs
- Handled cash operations to ensure accuracy and adherence to compliance standards
- Organized task management to enhance overall productivity
- Maintained careful attention to detail during project implementation
- Utilized creativity and flexibility to foster innovative solutions
- Supported smooth transaction processing through effective use of Square tablet POS system
- Contributed to high-quality coffee preparation by mastering espresso dialing and milk steaming techniques
Timeline
Shift Supervisor
Peet’s Coffee
08.2021 - Current
Barista & Shift Supervisor
Winston Pies
01.2020 - 08.2021
Art History
Santa Monica College