Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

KELLIE-MAE CREIGHTON

Carbonear,NL

Summary

Proven to excel in high-pressure environments, consistently increasing walk-ins at Boston Pizza through exceptional hospitality service and adept beverage preparation. Strong multitasking ability and expertise in cash handling consistently enhance customer satisfaction and improve operational efficiency. Skilled in resolving complaints and upselling, resulting in a track record of fostering loyal clientele and boosting revenue.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Waitress / Bartender

Boston Pizza
09.2013 - 09.2022
  • Maintained order efficiency and accuracy through clear communication with kitchen staff,earning numerous recommendations from satisfied customers.
  • Routinely checked identification of patrons purchasing alcoholic beverages
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-ins business.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Cashier

Daisy Mart
05.2011 - 03.2013
  • Stocked and replenished merchandise according to store merchandising layouts
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Priced merchandise, stocked shelves and took inventory of supplies
  • Cleaned and organized the store, including the checkout desk and displays
  • Handled all customer relations issues in a gracious manner and in accordance with company policies
  • Followed merchandising guidelines to present visually appealing displays

Waitress

Buffet Royale
09.2008 - 06.2009
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Verified cash drawer against the day's receipts
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Answered customers' questions, recommended items, and recorded order information.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted co-workers whenever possible
  • Assisted with guest inquiries, take-out orders and restaurant cleanliness
  • Assisted in cashiering and Point of Sale (POS) system procedures during busy hours

Bartender

Frankie's
04.2004 - 03.2008
  • Routinely checked identification of patrons purchasing alcoholic beverages
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selections
  • Expertly prepared both alcoholic and non-alcoholic beverages using correct techniques, liquid measurements and garnishes
  • Effectively and calmly resolved situations with intoxicated guests
  • Completed regular bar inventories and daily requisition sheets as requested
  • Regularly cleaned and sanitized the bar area, beer lockers, refrigeration and storage areas
  • Cut, sliced and peeled perishable garnishes and fruits for beverages
  • Obtained customer payment promptly and politely

Bartender

Sidelines Bar and Grill
04.2003 - 03.2008
  • Accurately counted and provided change as necessary
  • Consistently monitored guest consumption of alcohol and appropriately intervened as needed
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Adeptly retrieved orders from storeroom
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Completed regular bar inventories and daily requisition sheets as requested
  • Immediately informed supervisors of any problems or unusual situations and took appropriate action
  • Effectively and calmly resolved situations with intoxicated guests
  • Routinely checked identification of patrons purchasing alcoholic beverages
  • Maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selections

Education

GED -

Walkerton District Secondary School
Walkerton, ON

Skills

  • Cash handling
  • Strong multitasking
  • Safe Food Handling
  • Hospitality service expertise
  • Handling Complaints
  • Table Setting
  • Payment Processing
  • Accurate money handling
  • Supply Restocking
  • Tableside Service
  • Upselling techniques
  • Beverage Preparation

Languages

English
Full Professional

Certification

  • Smart Serve License

Timeline

Waitress / Bartender

Boston Pizza
09.2013 - 09.2022

Cashier

Daisy Mart
05.2011 - 03.2013

Waitress

Buffet Royale
09.2008 - 06.2009

Bartender

Frankie's
04.2004 - 03.2008

Bartender

Sidelines Bar and Grill
04.2003 - 03.2008

GED -

Walkerton District Secondary School

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