Kellie Madden-Knox
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Regional Municipality Of York
04.2019 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Provide administrative support to Branch and Director
- Assisted Branch with Council Report workflow, deadlines and uploading report tracking
- Acted as Branch liaison with Commissioner's office / General Managers office
- Maintained Director and Manager schedules in Outlook (calendar)
- Coordinated meetings with stakeholders / municipalities
- Advised Branch on corporate department initiatives
- Prepared and distributed confidential correspondence as required
- Onboard/Offboard staff, track assets, coordinate asset refresh with IT
- Reviewed and Approve payroll
- Monthly procurement card reconciliation via INFOR
- Coordinated monthly management meetings
- Tracked Branch leadership team agendas
- Prepared procurement packages and insure all documents are compiled as required as well as track Branch procurement
- Planned annual Branch meeting as well as other events throughout the year as required
- Performed other duties as assigned, in accordance with Branch and Departmental objectives
Executive Assistant
Powell Contracting
01.2010 - 04.2019
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Organized and coordinated conferences and monthly meetings.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
- Partnered with Executive to open on-site take out restaurant
- Took on full responsibility in executing the start up of the on-site restaurant
- Worked with contractors to put forward design plan of kitchen
- Worked with vendors to fully furnish kitchen
- Managed staff of 5
- Promoted a positive work environment by fostering open communication and resolving conflicts in a timely manner.
- Reviewed employee performance regularly, providing constructive feedback for improvement opportunities.
- Reduced food waste through effective inventory management and menu planning.
- Trained new team members on kitchen procedures, safety protocols, and company standards.
- Controlled food costs and managed inventory.
- Monitored daily food production levels to maintain appropriate stock levels while avoiding overproduction or shortages.
- Assisted in menu development, considering seasonal ingredients, customer preferences, and profitability goals.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Upheld strict adherence to allergen safety procedures, ensuring cross-contamination prevention measures were followed diligently during preparation processes.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Participated in weekly staff meetings to discuss ongoing challenges, successes, and strategies for continued improvement.
- Prepared special event menus for catered functions, accommodating dietary restrictions as needed.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
Customer Service Representative
City Of Richmond Hill
06.2005 - 12.2009
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty
- Answered constant flow of customer calls with minimal wait times.
- Answered incoming calls, directing residents to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set meetings for prospective clients.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
Education
High School Diploma -
St. Robert Catholic High School
Thornhill, ON06.2004
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Word
- Time Management
- Microsoft Excel
- Microsoft Outlook
- Strong Problem Solver
- Scheduling
- Documentation and Recordkeeping
- Professional Communication
- Scheduling and calendar management
- Dedicated Team Player
- Excel spreadsheets
- Deadline-oriented
Certification
- Defensive driving
- AODA: Accessible CS
- WHMIS
- Sharepoint training course
- Council report writing training course
- Public purchasing training course
- Peoplesoft Financials requisition training course
- OHS Act overview training course
- Procurement Bylaw basics training course
- Emergency First Aid & CPR
Timeline
Administrative Assistant
Regional Municipality Of York
04.2019 - Current
Executive Assistant
Powell Contracting
01.2010 - 04.2019
Customer Service Representative
City Of Richmond Hill
06.2005 - 12.2009
High School Diploma -
St. Robert Catholic High School
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