Kellie Howard

• Organized and maintained office supplies inventory to ensure operational efficiency.
• Assisted in scheduling appointments and coordinating meetings for team members.
• Managed incoming communication, directing inquiries to appropriate personnel promptly.
• Prepared and formatted documents, enhancing presentation quality and consistency.
• Supported onboarding processes by preparing new hire paperwork and orientation materials.
• Created and maintained filing systems, improving document retrieval speed and accuracy.
• Provided administrative support during events, ensuring smooth execution of logistics and setup.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
• Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
• Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
• Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
• Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
• Contributed to policy updates, researching regulations to ensure company compliance.
• Improved document processing speed by introducing automated templates for routine correspondence.
• Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
• Developed filing system for historical documents, preserving important company records and improving access to information.
• Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
• Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
• Managed filing system, entered data and completed other clerical tasks.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Completed forms, reports, logs, and records to quickly handle all documentation for human resources.

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• Facilitated individual and group counseling sessions to support clients' emotional well-being.
• Developed tailored intervention plans based on client assessments and progress evaluations.
• Collaborated with multidisciplinary teams to coordinate comprehensive care for clients.
• Implemented evidence-based practices to enhance therapeutic outcomes and client engagement.
• Trained and mentored junior counselors, fostering professional development and skill enhancement.
• Led workshops on coping strategies and mental health awareness for community outreach programs.
• Analyzed client feedback to refine counseling techniques and improve service delivery quality.
• Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
• Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
• Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
• Guided clients in developing skills and strategies for dealing with problems.
• Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
• Contributed to a supportive work environment by sharing knowledge, resources, and new findings within the counseling field.
• Utilized motivational interviewing techniques to encourage positive change in clients'' lives.
• Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
• Conducted assessments to determine progress and performance and report findings to relevant authorities.
• Conducted thorough assessments to identify client needs and appropriate intervention strategies.
• Developed individualized counseling plans for clients to incorporate short-term and long-term goals.
• Established trusting therapeutic alliances with clients through empathetic listening, validation, and unconditional positive regard.
• Developed and facilitated group therapy sessions for increased social support and skill-building opportunities.
• Participated in ongoing professional development trainings to remain current on best practices within the counseling field.
• Designed culturally-sensitive interventions tailored to each client''s background and experiences.
• Worked closely with families to support clients in their recovery process and strengthen relationships among family members.
• Communicated regularly with other professionals involved in the client''s care for coordinated service delivery efforts.
• Collaborated with interdisciplinary teams to provide comprehensive care for clients with complex needs.
• Improved client self-esteem and communication skills through targeted therapeutic techniques.

• Developed and implemented individualized counseling plans for diverse client needs.
• Led team training sessions to enhance staff competencies and improve service delivery.
• Facilitated conflict resolution workshops, promoting positive interactions among clients and staff.
• Monitored program compliance with regulatory standards, ensuring adherence to best practices.
• Collaborated with community organizations to create outreach programs addressing mental health awareness.
• Analyzed client feedback to refine counseling strategies and improve overall satisfaction rates.
• Streamlined case management processes, improving efficiency in service delivery systems.
• Mentored junior counselors, fostering professional growth and enhancing team collaboration.
• Developed and implemented individualized treatment plans for clients.
• Assisted clients in setting realistic goals for personal development, fostering self-awareness and motivation for change.
• Coordinated closely with other healthcare providers to promote continuity of care for shared clients.
• Maintained up-to-date knowledge of industry trends and best practices, continuously enhancing professional skills to better serve clients.
• Developed training materials for new hires to ensure consistency across the counseling team.
• Enhanced client well-being by implementing individualized treatment plans and providing emotional support.
• Provided crisis intervention services during emergency situations, assessing risk levels and connecting clients with appropriate resources.
• Evaluated progress regularly, adjusting treatment approaches as needed to ensure continuous improvement in client wellbeing.
• Educated families on available resources to support their loved one''s recovery process outside of formal counseling sessions.
• Facilitated group therapy sessions, promoting healthy coping strategies and interpersonal skills among participants.
• Managed caseloads effectively, ensuring timely documentation and communication with clients and team members.
• Implemented evidence-based counseling techniques to address a wide range of mental health concerns effectively.
• Navigated challenging conversations with empathy and respect, helping clients process difficult emotions safely.
• Mentored junior counselors, sharing expertise in therapeutic interventions and best practices within the field.
• Promoted self-care among staff through regular check-ins and stress management workshops.