Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kellie Barnes

Chatham,ON

Summary

Dynamic administrative professional with extensive experience with family practice and specialist offices, excelling in appointment scheduling and electronic medical records management. Proven ability to enhance team collaboration and deliver compassionate care, ensuring client satisfaction. Recognized for attention to detail and effective communication, contributing to a streamlined office environment and improved patient outcomes.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Housekeeping

Right at Home
Chatham, Canada
04.2024 - Current
  • Perform wall washing, vacuuming, dusting, and other housekeeping tasks. Grocery shopping.
  • Outside of cleaning, I was requested by supervisors to perform assessments for clients asking predominant questions to assist with care needs.

Resident Aide

Fairfield Park Long-term Care
Wallaceburg, Canada
02.2024 - 03.2025
  • Transported residents to appointments or other destinations as required utilizing wheelchair accessible vehicles.
  • Participated in recreational activities with residents to promote socialization and a positive environment.
  • Assisted with end-of-life care by offering emotional support and comfort measures.
  • Reported any concerns about the wellbeing of a resident to the supervisor immediately.
  • Provided support to residents in the form of companionship, conversation, and emotional support.
  • Assisted with meal preparation and feeding of residents as necessary.
  • Ensured that all safety protocols were followed at all times while on duty.
  • Implemented behavior modification techniques to maintain calm energy.
  • Organized games and other activities to engage clients and offer mental stimulation.
  • Provided close monitoring and observation of at-risk patients.
  • Requested and restocked supplies in tub rooms, linen storage and resident personal areas.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Answered patient call signals and signal lights to determine patients' needs.

Administration Assistant

Dr. A. Almradi, Gastroenterology
Chatham, Canada
01.2023 - 07.2023
  • Assisted with opening a new office.
  • Performed data entry tasks accurately, including adding new client information, acknowledging new referrals by triaging, scheduling, and notifying the referring office.
  • Scheduled all in-office, ambulatory, and surgical procedures.
  • Performed general clerical duties such as photocopying, organizing files manually and EMR, faxing, mailing, and scanning documents, maintaining the front desk and reception area in a neat and organized fashion.
  • Greet visitors in a courteous manner, in person and over the telephone, providing assistance when necessary.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Proofread content for typo-free emails and documentation.

Administration Assistant - Contract

Dr. A. Yuen, General Surgery
Chatham, Canada
01.2022 - 01.2023
  • Organized and maintained incoming referrals, manual files, and electronic records, updating contact lists regularly.
  • Scheduled all in-office, telephone, ambulatory, and surgical bookings.
  • Answered phone calls and emails to provide information, resulting in effective communication.
  • Greeted clients in a courteous manner and provided assistance when necessary.
  • Performed general clerical duties such as photocopying, faxing (to outsourcing referrals, diagnostic imaging, pharmacies), mailing and scanning documents.
  • Responded to customer issues and provided resolution by listening, not reacting.
  • Proofread content for typo-free emails and documentation.
  • Ordered office supplies as needed to maintain adequate inventory levels.

Reception

C-K Community Health Centre
Walpole Island, Canada
09.2020 - 01.2022
  • Scheduled all in office and telephone appointments for all physicians and interdisciplinary professionals, including Traditional Healers.
  • Used professional telephone etiquette when communicating over the phone.
  • Greeted visitors professionally upon arrival at reception area.
  • Arranged transportation for clients to come to in office appointments or to other appointments with local transportation company
  • Prepared documents for outgoing referrals, and followed up on upcoming appointments for clients.
  • Faxed, scanned, and emailed documents, such as recs for diagnostic imaging and pharmacies.
  • Kept an organized office system with manual folders for any physician's incoming and outgoing messages and documents to be seen.

Customer Service

FCA – Concentrix
Chatham, Canada
02.2020 - 09.2020
  • Handled customer service inquiries in an efficient manner while providing excellent customer service.
  • Resolved customer service issues quickly and effectively.

Reception

Dr. McCabe and Dr. Parks – Optometry
Chatham, Canada
10.2019 - 02.2020
  • Maintained a neat, organized reception area.
  • Performed reception duties, including answering phones and greeting patients.
  • Scheduled client appointments.
  • Ordered prescriptions for contacts, frames, etc.
  • Maintained opening and closing cash/credit card transactions.

Laundry Aide

Riverview Gardens Long Term Care
Chatham, Canada
06.2019 - 10.2019
  • Received and sorted articles by type, color and degree of soil.
  • Assisted in loading and unloading large amounts of laundry into machines.
  • Kept records of number of loads processed per day in order to monitor productivity levels.
  • Handled sorting, washing, drying and folding of linens, blankets and other items.
  • Followed company policies regarding linen handling procedures and storage protocols.
  • Operated industrial-sized washers and dryers with efficiency.
  • Ensured that all finished items are properly labeled before being stored away safely.
  • Transported laundry in carts to residents rooms.
  • Maintained cleanliness of laundry area by sweeping floors, wiping down machines and organizing supplies.
  • Reported any malfunctioning equipment to maintenance personnel immediately for repair and replacement if needed.

Administrative Assistant

C-K Family Health Team
Chatham, Canada
02.2013 - 06.2019
  • Scheduled all new nursing and dietitian referrals, and follow-up appointments for the Diabetes Program.
  • Answered questions from clients regarding the products and services offered by the program.
  • Greeted visitors in a professional manner, responding to inquiries, and directing them to appropriate personnel in person and by telephone.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Proofread content for typo-free emails and documentation.
  • Communicated with physicians and nursing staff requesting labs, etc. Also scheduled lunch and learns with Pharmaceutical Representatives.

Reception

Copper Terrace Long Term Care
Chatham, Canada
11.2012 - 02.2013
  • Kept reception area clean, organized, and stocked with necessary supplies.
  • Assisted with scheduling call ins following union protocol for all staff members.

Education

Diploma - OAHS Medical

Lambton College
Sarnia, ON

Diploma -

Auburn Drive High School
Dartmouth, Nova Scotia

Skills

  • Communication skills, verbally and written
  • Phone and email etiquette
  • Attention to detail
  • Time management, including multitasking and organization
  • Conflict resolution and problem-solving
  • Team collaboration working well with others, also able to work independently
  • Appointment scheduling
  • Compassionate care
  • Medical terminology
  • Electronic medical records including Accuro, PS Suites, YMS, Cerner, Novari

Certification

  • Smart Serve, 12/01/23
  • CPR Certification, Expires 2027
  • Vulnerable Sector Clearance, 01/25, C-K Police Services
  • Covid Vaccinated

Timeline

Housekeeping

Right at Home
04.2024 - Current

Resident Aide

Fairfield Park Long-term Care
02.2024 - 03.2025

Administration Assistant

Dr. A. Almradi, Gastroenterology
01.2023 - 07.2023

Administration Assistant - Contract

Dr. A. Yuen, General Surgery
01.2022 - 01.2023

Reception

C-K Community Health Centre
09.2020 - 01.2022

Customer Service

FCA – Concentrix
02.2020 - 09.2020

Reception

Dr. McCabe and Dr. Parks – Optometry
10.2019 - 02.2020

Laundry Aide

Riverview Gardens Long Term Care
06.2019 - 10.2019

Administrative Assistant

C-K Family Health Team
02.2013 - 06.2019

Reception

Copper Terrace Long Term Care
11.2012 - 02.2013

Diploma - OAHS Medical

Lambton College

Diploma -

Auburn Drive High School

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Kellie Barnes