Kelliann Sykes
Mitchell
Summary
Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.
Overview
14
14
years of professional experience
Work History
Leisure Travel Advisor
Direct Travel
01.2016 - Current
- Assisted clients with planning vacations
- Completed research, invoices, tickets and follow ups from beginning to end
- Worked independently as well as with a team.
Part time Customer Experience Manager
Michaels Canada
09.2019 - 04.2022
- Assisted in training cashiers, overlooking the store, handling customer complaints
- Oversaw closing the store.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
Counselor / Program Staff
Camp Bimini
06.2010 - 08.2018
- Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
Houseperson
JW Marriott The Rosseau Muskoka Resort & Spa
04.2016 - 08.2016
- Handled guest, housekeeper, and special requests.
Housekeeping
Paradise Lodge and Bungalows
04.2015 - 10.2015
- Cleaned rooms to exceptional paradise standard.
Campus Tour Guide
Georgian College
01.2014 - 01.2015
- Guide personal and private tours
- Book tours online and answer phone calls.
Education
Travel and Tourism -
Georgian College
Barrie, ON04.2016
High School Diploma -
Mitchell District High School
Mitchell, ON06.2014
Skills
- Data Entry
- Scheduling
- Team Development
- Research abilities
- Relationship Building
- Client Engagement
- Multitasking Abilities
- Excellent Communication
- Interpersonal Skills
- Time Management
- Teamwork and Collaboration
References
References available upon request
Timeline
Part time Customer Experience Manager
Michaels Canada
09.2019 - 04.2022
Houseperson
JW Marriott The Rosseau Muskoka Resort & Spa
04.2016 - 08.2016
Leisure Travel Advisor
Direct Travel
01.2016 - Current
Housekeeping
Paradise Lodge and Bungalows
04.2015 - 10.2015
Campus Tour Guide
Georgian College
01.2014 - 01.2015
Counselor / Program Staff
Camp Bimini
06.2010 - 08.2018
Travel and Tourism -
Georgian College
High School Diploma -
Mitchell District High School
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