Kellia Mukundente
Greater Sudbury,ON
Summary
Smart, professional, fluent in English and French. Energetic and knowledgeable in customer service, with strengths in adaptability and team support in a fast-paced environment. Outgoing and friendly, with a strong drive to succeed. I am convinced that my communication and collaboration skills will satisfy customer needs, and meet office demands.
Overview
3
3
years of professional experience
Work History
Universal Customer Service Representative
Global Payments
Montreal, QC
05.2022 - 08.2024
- Promoted high customer satisfaction by resolving problems and following up with post incident review.
- Set up and activated a wide range of Global Payments terminals and integrated solutions.
- Worked easily with various platforms such as Base 24, MAS, GSAP and Portico to carry out daily customer needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Mentored new employees on procedures and policies to maximize team performance.
Office Clerk
Atlantic Sportswear
Montreal, QC
12.2021 - 03.2022
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Supported office clerical functions using word processing, email and office machines.
- Delivered customer support and service experiences to promote more effective office environment.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Prepared shipping packages by printing packing labels and verifying orders.
- Managed client communication, scanning documents and distribution of mail.
Education
Bachelor of Science - Architectural Studies
Laurentian University
Greater Sudbury04-2028
High School Diploma -
Green Hills Academy
Rwanda 06.2019
Some College (No Degree) - Psychology
Cornell College
Mount Vernon, IowaSkills
- Hand sketching
- Rendering techniques
- Software proficiency (Rhino, Revit, CAD)
- Site and environmental analysis
- Efficient and detail-oriented
- Creativity and woodworking
- Service oriented
- Verbal and written communication
- Flexible and adaptable
- Troubleshooting and modifications
Languages
French
English
REFERENCES
Available upon request
Timeline
Universal Customer Service Representative
Global Payments
05.2022 - 08.2024
Office Clerk
Atlantic Sportswear
12.2021 - 03.2022
High School Diploma -
Green Hills Academy
Bachelor of Science - Architectural Studies
Laurentian University
Some College (No Degree) - Psychology
Cornell College