Kelli Yang
Office Administrator
Toronto,Canada
Overview
19
19
years of professional experience
9
9
years of post-secondary education
2
2
Languages
Work History
Retail Store Supervisor
Canada Computers & Electronics Inc
Markham, ON
07.2018 - Current
- Responsible for monitoring service revenue, leading to an increase of 36% in revenue from October 2018 to December 20218
- Provide solutions for customer complaints or escalate to head office as necessary
- Helped to provide advanced services for customers, for example aiding customers with financing solutions
- Complete monthly product inventory counts and investigate missing product stock
- Verify and provide authorization for all special transactions made by clients
- Arrange store inventory and setup store displays for vendor requests and special events
- Work with product management team to ensure that stock is replenished as needed
- Conducted interviews, hired and provided training for over X new employees
- Hold employees accountable through additional training, discipline and termination when necessary
- Provided on call support for working staff such as the remainder of the management team
- Acted as the health and safety representative for the store, being Red Cross standard first aid blended certified
- Enforce safe working environments through daily and weekly store routine checklist
- Educate employees on theft prevention and security
- Interface with police as well as other authorities regarding criminal activities theft, fake id usage, etc.
- Managed shipment reception, reporting any discrepancies and damaged cargo
Watchmaker/Store Manager of Operations
AJ Watch & Clock Shoppe
Whitby, ON
01.2014 - Current
- Capable of performing a CTR (Complete Technical Revision) on clocks or watches, restoring them to manufacturer working conditions
- Responsible for battery replacement on variety of branded watches.
- Performed various bookkeeping tasks including calculating the monthly financial statements
- Helped reorganizing the products on display based on customer needs and desires and driven up revenue by 58% between February 2014 to May 2014
- Replaced components with care to avoid damaging delicate internal workings of timepieces.
- Tested timepiece accuracy and performance using meters and other electronic instruments.
- Replaced non-working parts and repaired lubricated components after dissembling watches and watch parts.
- Maintained performance by oiling moving parts of watches and clocks.
- Provided quotes to customers based on detailed inspections and identification of necessary repairs, material costs and time involved.
- Cleaned, rinsed and dried timepiece parts using solutions and ultrasonic or mechanical watch-cleaning machines.
Customer Service Representative
Canada Computers & Electronics Inc
Markham, ON
09.2016 - 07.2018
- Responsible for processing customers in person and through the phone with a variety of issues including returns, exchanges, warranty claims and repair requests among others
- Performed minor repairs and diagnostics for clients
- Managed data in the ERP database for the customer, customer order, customer repairs and product information
- Scheduled and arranged appointments for client repairs, computer builds and other service calls
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Trained new personnel regarding company operations, policies and services.
Senior Cashier
Canada Computers & Electronics Inc
Markham, ON
09.2012 - 01.2014
- Greeted and assisted customers complete purchases, locate items and join reward programs
- Maintained #1 Warranty selling Cashier Company wide
- Assisted in the delegation of tasks and responsibilities to sales
- Responsible for closing procedures including counting and ensuring the store balance is correct
- Ability to quickly and efficiently process inordinate amounts of customers at any given time including days such as Black Friday, Boxing Day and Tech Fair
- Arrange and organized products for an aesthetically pleasing as well as functional appeal
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions
- Helped management develop employee improvement plans and motivate team members to continually improve
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary
- Checked personal identifications during order pickup
Hair Salon Receptionist
Hair Elements Beauty & Salon
Markham, ON
02.2009 - 06.2011
- Escorted clients to spa areas, and treatment rooms.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific department.
- Kept calendar with scheduled appointments and scheduled stylist for appropriate treatments and time slots.
- Communicated with spa team members if clients canceled or changed appointment times.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Achieved specified sales targets by promoting special treatments, additional services and products.
Education
Bachelor of Arts - Digital Graphic Design
York University
Toronto, ON 01.2004 - 06.2008
High School Diploma -
Winston Churchill Collegiate Institute
Toronto, ON 09.1998 - 06.2003
Skills
Data Entry
Decision-Making
MS Office
Organization and Time Management
Attention to Detail
Multitasking Abilities
Excellent Communication
Training and mentoring
Staff Management
First Aid/CPR
Team Building
Office administration
81 WPM typing speed
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.