Kelli Yang
Office Administrator
Toronto,Canada
Overview
19
19
years of professional experience
9
9
years of post-secondary education
2
2
Languages
Work History
Retail Store Supervisor
Canada Computers & Electronics Inc
Markham, ON
07.2018 - Current
- Responsible for monitoring service revenue, leading to an increase of 36% in revenue from October 2018 to December 20218
- Provide solutions for customer complaints or escalate to head office as necessary
- Helped to provide advanced services for customers, for example aiding customers with financing solutions
- Complete monthly product inventory counts and investigate missing product stock
- Verify and provide authorization for all special transactions made by clients
- Arrange store inventory and setup store displays for vendor requests and special events
- Work with product management team to ensure that stock is replenished as needed
- Conducted interviews, hired and provided training for over X new employees
- Hold employees accountable through additional training, discipline and termination when necessary
- Provided on call support for working staff such as the remainder of the management team
- Acted as the health and safety representative for the store, being Red Cross standard first aid blended certified
- Enforce safe working environments through daily and weekly store routine checklist
- Educate employees on theft prevention and security
- Interface with police as well as other authorities regarding criminal activities theft, fake id usage, etc.
- Managed shipment reception, reporting any discrepancies and damaged cargo
Watchmaker/Store Manager of Operations
AJ Watch & Clock Shoppe
Whitby, ON
01.2014 - Current
- Capable of performing a CTR (Complete Technical Revision) on clocks or watches, restoring them to manufacturer working conditions
- Responsible for battery replacement on variety of branded watches.
- Performed various bookkeeping tasks including calculating the monthly financial statements
- Helped reorganizing the products on display based on customer needs and desires and driven up revenue by 58% between February 2014 to May 2014
- Replaced components with care to avoid damaging delicate internal workings of timepieces.
- Tested timepiece accuracy and performance using meters and other electronic instruments.
- Replaced non-working parts and repaired lubricated components after dissembling watches and watch parts.
- Maintained performance by oiling moving parts of watches and clocks.
- Provided quotes to customers based on detailed inspections and identification of necessary repairs, material costs and time involved.
- Cleaned, rinsed and dried timepiece parts using solutions and ultrasonic or mechanical watch-cleaning machines.
Customer Service Representative
Canada Computers & Electronics Inc
Markham, ON
09.2016 - 07.2018
- Responsible for processing customers in person and through the phone with a variety of issues including returns, exchanges, warranty claims and repair requests among others
- Performed minor repairs and diagnostics for clients
- Managed data in the ERP database for the customer, customer order, customer repairs and product information
- Scheduled and arranged appointments for client repairs, computer builds and other service calls
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Trained new personnel regarding company operations, policies and services.
Senior Cashier
Canada Computers & Electronics Inc
Markham, ON
09.2012 - 01.2014
- Greeted and assisted customers complete purchases, locate items and join reward programs
- Maintained #1 Warranty selling Cashier Company wide
- Assisted in the delegation of tasks and responsibilities to sales
- Responsible for closing procedures including counting and ensuring the store balance is correct
- Ability to quickly and efficiently process inordinate amounts of customers at any given time including days such as Black Friday, Boxing Day and Tech Fair
- Arrange and organized products for an aesthetically pleasing as well as functional appeal
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions
- Helped management develop employee improvement plans and motivate team members to continually improve
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary
- Checked personal identifications during order pickup
Hair Salon Receptionist
Hair Elements Beauty & Salon
Markham, ON
02.2009 - 06.2011
- Escorted clients to spa areas, and treatment rooms.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific department.
- Kept calendar with scheduled appointments and scheduled stylist for appropriate treatments and time slots.
- Communicated with spa team members if clients canceled or changed appointment times.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Achieved specified sales targets by promoting special treatments, additional services and products.
Education
Bachelor of Arts - Digital Graphic Design
York University
Toronto, ON 01.2004 - 06.2008
High School Diploma -
Winston Churchill Collegiate Institute
Toronto, ON 09.1998 - 06.2003
Skills
Data Entry
undefinedSummary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
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