Kelli Sager
Guelph
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Representative
LCBO
12.2021 - Current
- Greeted customers and directed to requested products.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Unloaded arriving product stock and moved to store display areas.
- Improved product availability by efficiently stocking shelves and maintaining proper inventory levels.
- Collaborated with team members to complete daily tasks and achieve store goals.
- Participated in inventory audits, contributing to accurate stock counts and minimizing discrepancies.
Early Childhood Educator Assistant
Wellington Catholic District School Board
12.2021 - 10.2023
- Helped create a culturally responsive classroom where all students felt valued and respected by incorporating diverse learning materials into daily lessons.
- Provided individualized support for children with special needs, enabling them to thrive in the classroom setting.
- Supervised children during in-classroom activities and on playground.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Enforced rules and instructions to maintain discipline.
Hospitality Administrator
Crieff Hills Retreat Centre
01.2016 - 11.2020
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality experiences.
- Responsible for all reservations including individuals and groups of 100 guests.
- Received and reconciled payments for facilities and amenities.
- Supply management coordinator for administrative office; mentor and support for culinary team.
General Manager
Staples
01.2012 - 12.2015
- Driving sales through exceptional service and strong brand loyalty.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Strategic vision planning on a yearly basis in line with company targets and objectives.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Senior Project Coordinator
Staples
01.2009 - 12.2012
- Responsible for the training, development, performance and assessment of in- house and project team members.
- Support the development of Project Coordinator team members and Project Team Leads to execute new store openings, renovations, relocations and shutdowns of Staples Canada leaseholds.
- Consulting, supporting, training and implementation of process excellence initiatives (5S/ Lean Six Sigma) on projects, resulting on a positive impact and return on net assets.
- Analyzation, forecasting and expense control on store renovations.
- Managed brand identity, verifying corporate communications aligned with store priorities and company values.
Education
High School Diploma -
Centennial Collegiate Vocational Institute
GuelphSkills
- Customer Service Excellence
- Project Management
- Budget Planning
- Performance Management
- Inventory Control Management
- Human Resources
Certification
- Ontario Smart Serve
- Behaviour Management System
- First Aid Certification
- Food Handler's Certification
- PLE Certification
Timeline
Customer Service Representative
LCBO
12.2021 - Current
Early Childhood Educator Assistant
Wellington Catholic District School Board
12.2021 - 10.2023
Hospitality Administrator
Crieff Hills Retreat Centre
01.2016 - 11.2020
General Manager
Staples
01.2012 - 12.2015
Senior Project Coordinator
Staples
01.2009 - 12.2012
High School Diploma -
Centennial Collegiate Vocational Institute
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