Kelli Sager
Guelph
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Representative
LCBO
12.2021 - Current
- Greeted customers and directed to requested products.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Unloaded arriving product stock and moved to store display areas.
- Improved product availability by efficiently stocking shelves and maintaining proper inventory levels.
- Collaborated with team members to complete daily tasks and achieve store goals.
- Participated in inventory audits, contributing to accurate stock counts and minimizing discrepancies.
Early Childhood Educator Assistant
Wellington Catholic District School Board
12.2021 - 10.2023
- Helped create a culturally responsive classroom where all students felt valued and respected by incorporating diverse learning materials into daily lessons.
- Provided individualized support for children with special needs, enabling them to thrive in the classroom setting.
- Supervised children during in-classroom activities and on playground.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Enforced rules and instructions to maintain discipline.
Hospitality Administrator
Crieff Hills Retreat Centre
01.2016 - 11.2020
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality experiences.
- Responsible for all reservations including individuals and groups of 100 guests.
- Received and reconciled payments for facilities and amenities.
- Supply management coordinator for administrative office; mentor and support for culinary team.
General Manager
Staples
01.2012 - 12.2015
- Driving sales through exceptional service and strong brand loyalty.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Strategic vision planning on a yearly basis in line with company targets and objectives.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Senior Project Coordinator
Staples
01.2009 - 12.2012
- Responsible for the training, development, performance and assessment of in- house and project team members.
- Support the development of Project Coordinator team members and Project Team Leads to execute new store openings, renovations, relocations and shutdowns of Staples Canada leaseholds.
- Consulting, supporting, training and implementation of process excellence initiatives (5S/ Lean Six Sigma) on projects, resulting on a positive impact and return on net assets.
- Analyzation, forecasting and expense control on store renovations.
- Managed brand identity, verifying corporate communications aligned with store priorities and company values.
Education
High School Diploma -
Centennial Collegiate Vocational Institute
GuelphSkills
- Customer Service Excellence
- Project Management
- Budget Planning
- Performance Management
- Inventory Control Management
- Human Resources
Certification
- Ontario Smart Serve
- Behaviour Management System
- First Aid Certification
- Food Handler's Certification
- PLE Certification
Timeline
Customer Service Representative
LCBO
12.2021 - Current
Early Childhood Educator Assistant
Wellington Catholic District School Board
12.2021 - 10.2023
Hospitality Administrator
Crieff Hills Retreat Centre
01.2016 - 11.2020
General Manager
Staples
01.2012 - 12.2015
Senior Project Coordinator
Staples
01.2009 - 12.2012
High School Diploma -
Centennial Collegiate Vocational Institute
Similar Profiles
Jennifer MakinJennifer Makin
Shift Leader at LCBOShift Leader at LCBO
Swarnjot KaurSwarnjot Kaur
Customer Service Representative at LCBOCustomer Service Representative at LCBO
Kayla BramblesKayla Brambles
Customer Service Representative at LCBOCustomer Service Representative at LCBO
Joe HallJoe Hall
Retailer at LCBORetailer at LCBO
Claire MarierClaire Marier
Freelance Artist/ business owner at Claire Marier (myself)Freelance Artist/ business owner at Claire Marier (myself)