Kelli Pope
Redding
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
10
10
years of professional experience
Work History
Store Manager
Ross Stores, Inc
11.2023 - Current
- Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement
- Developed staff members with successful training programs based around culture focused on employee empowerment and customer service
- Received and acted on customer feedback to boost return custom rate.
Store Manager
Tractor Supply
09.2020 - 11.2023
- Managed staff in a retail setting
- Provided leadership and supervision for staff members
- Hiring and training of new staff
- Managing deliveries and stock
- Managing merchandise flow to insure inventory controls
- Working with Operations and Merchandising teams to insure quality and performance
- Responsible for budgeting and sales forecasting and auditing store processes
- Involved in the community including the Chamber of Commerce and Rotary Club.
Manager
Pier 1
08.2019 - 09.2020
- Managed staff in a retail setting
- Provided leadership and supervision for staff members.
Manager
Ulta Beauty
06.2016 - 08.2019
- Managed a full-service salon in a retail setting
- Providing leadership and supervision for staff
- My salon was top in the district which afforded me the opportunity to facilitate district conference calls
- I exceeded my budget goals each quarter.
Career Technical Education Program Instructor
Marinellos School of Beauty
11.2014 - 02.2016
- Teaching student's cosmetology, successful retail and client building skills
- The position required lesson planning, delivery of content and evaluation of students' work and knowledge, professional development and marketable skills.
Education
General Studies -
Shasta College
Redding, CaliforniaCosmetology Certification -
Shasta School of Cosmetology
Redding, CaliforniaSkills
- Leadership
- Controlling cost
- Multitasking and Organization
- Communication
- Customer Relations
- Inventory Management
- Problem-Solving
- Adaptability
- Time Management
Continuing Education
Course and seminars that focused on management training and leadership
Projects
Night to Shine - Special Needs Prom, Organized hair and make-up service for young women with special needs. You 4 Project - Haircuts for individuals living in Shelters, Annual event that provides haircuts, clothing, and personal hygiene product to homeless veterans
Timeline
Store Manager
Ross Stores, Inc
11.2023 - Current
Store Manager
Tractor Supply
09.2020 - 11.2023
Manager
Pier 1
08.2019 - 09.2020
Manager
Ulta Beauty
06.2016 - 08.2019
Career Technical Education Program Instructor
Marinellos School of Beauty
11.2014 - 02.2016
General Studies -
Shasta College
Cosmetology Certification -
Shasta School of Cosmetology
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