Kelli Duro
Adelanto
Summary
Telecommunication professional with proven project management skills and a strong ability to handle multiple initiatives simultaneously. Demonstrated success in delivering high-quality projects within fast-paced environments. Effective communicator and collaborator, contributing to team success and project standards. Committed to continuous growth and exploring new opportunities in the telecommunications sector.
Overview
25
25
years of professional experience
Work History
Financial Operations Specialist
Infraservices
Corona
01.2020 - Current
- Generated and dispatched VPOs to customers promptly.
- Updated Vision with purchase order information for accuracy.
- Developed spreadsheet for efficient billing submissions.
- Extracted reports from Ariba.
Sales Associate
Kohl’s
Victorville
01.2015 - Current
- Greeted customers and addressed questions regarding merchandise and services.
- Assisted customers in locating desired items efficiently.
- Operated cash registers and processed payments accurately.
- Maintained cleanliness and organization throughout the store.
- Stocked shelves to ensure product availability.
- Responded promptly to phone inquiries to enhance customer experience.
- Ensured high levels of customer satisfaction through attentive service.
Finance Administration Clerk
Vinculums contractor
Irvine
01.2016 - 01.2020
- Generated quotes and dispatched them to customers promptly.
- Updated Netsuite with accurate sales data and inventory records.
- Verified sales orders to ensure accuracy and completeness.
Provisioning Specialist
Vinculums contractor for Verizon Wireless
Irvine
01.2015 - 01.2016
- Issued ASRs for Ethernet services in Midwest market.
- Updated CKT segments in Granite, coordinating with LECs for project due dates.
- Coordinated testing and turn-up processes to ensure timely project execution.
Provisioning Specialist
Vinculums contractor for AT&T Communications
Irvine
01.2012 - 01.2014
- Generated and dispatched quotes to customers in a timely manner.
- Updated database daily to ensure accurate records.
- Participated in weekly project status calls with customers to review progress.
- Escalated all overdue orders to LEC for resolution.
Provisioning Analyst
Vinculums contractor for AT&T Communications
Irvine
01.2010 - 01.2012
- Oversaw past due T1 and Ethernet orders across Pacific Northwest, Rocky Mountain Region, and Desert Southwest to drive completion.
- Executed timely processing of all T1 and Ethernet disconnect requests.
- Collaborated with multiple LECs to track order statuses and implement solutions.
- Engaged in weekly project status calls with customers to communicate progress.
- Elevated all past due orders with LECs to facilitate quicker resolutions.
Provisioning Specialist
Vinculums contractor for AT&T Communications
Irvine
01.2005 - 01.2010
- Provisioned T1 and disconnection orders through AT&T Web Access, Verizon CSG, and VFO systems.
- Monitored order progress until completion and updated customers on project status.
Trouble Ticket Administrator
Vinculums contractor for AT&T Communications
Irvine
01.2004 - 01.2005
- Created CTS tickets and updated reports for upper management review.
- Followed up on various projects and reports as directed by customer requests.
- Provided administrative support to AT&T Wireless, responding to customer inquiries regarding network design using Remedy database.
Executive Assistant
Allegiance Telecom
Irvine
01.2002 - 01.2003
- Delivered over 100 calls per day as administrative support for City Vice President.
- Utilized company database to effectively address customer inquiries.
- Established profiles in RMS system for new sales representatives while ensuring proper access.
- Compiled daily, weekly, and end-of-month reports to monitor call activity and outcomes.
Executive Assistant
Allegiance Telecom
Irvine
01.2000 - 01.2002
- Delivered comprehensive administrative support to Sales Engineers.
- Executed customer service data entry and generated detailed reports.
Education
Medical Front Office
Concorde Career College
Anaheim, CASkills
- Microsoft Word and Excel
- Attention to detail
- Time management
- Problem solving
- Outlook and QuickBase
- Oracle database management
- Vision software proficiency
References
References upon request
Timeline
Financial Operations Specialist
Infraservices
01.2020 - Current
Finance Administration Clerk
Vinculums contractor
01.2016 - 01.2020
Sales Associate
Kohl’s
01.2015 - Current
Provisioning Specialist
Vinculums contractor for Verizon Wireless
01.2015 - 01.2016
Provisioning Specialist
Vinculums contractor for AT&T Communications
01.2012 - 01.2014
Provisioning Analyst
Vinculums contractor for AT&T Communications
01.2010 - 01.2012
Provisioning Specialist
Vinculums contractor for AT&T Communications
01.2005 - 01.2010
Trouble Ticket Administrator
Vinculums contractor for AT&T Communications
01.2004 - 01.2005
Executive Assistant
Allegiance Telecom
01.2002 - 01.2003
Executive Assistant
Allegiance Telecom
01.2000 - 01.2002
Medical Front Office
Concorde Career College
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