Kelli Draghi
Livermore,CA
Summary
Dispatch Supervisor with 34 years of dispatch experience skilled in supervising the various aspects of an emergency dispatch center. Recognized as a team player with accomplished leadership and collaborative skills. Hardworking and passionate about the profession. Ready to assist the department accomplish its mission and goals.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Dispatch Supervisor
San. Leandro Police Department
05.2023 - Current
- Supervise and evaluate 10 Public Safety Dispatchers.
- Respond to public inquiries and complaints. I prioritize quality service to internal and external customers.
- Plan, organize, assign, supervise, review, and participate, in the work of Police Communication Center.
- Fully trained and actively work all required positions including radio, call-taking, and. training. I am well versed in 10 code, 9 code, RIMS, and New World CAD systems, and other police technologies.
- Responsible for all scheduling, timesheets, covering last minute vacancies, and managing voids created by vacations and training.
- Responsible for onboarding new hires through the orientation process, and assist with training.
- Responsible for directing the maintenance and repairs of the technology required to perform the daily duties in the dispatch center. I coordinate with vendors when necessary for maintenance or repairs, including but not limited to SLPD IT Department, AT&T, County Radio, Rapid Deploy, and Capture Technologies.
- Prepare required audio recordings including maintaining department pursuit audio folder.
- Provide assistance to management and other areas of police operations as necessary.
Public Safety Dispatcher
LIVERMORE POLICE DEPARTMENT
06.1999 - 04.2023
- Dispatch Police Officers and Non-Sworn personnel including Animal Control Officers, Community Service Specialist, volunteers, and Neighborhood Preservation to calls for service
- Possess working knowledge of LPD's RIMS CAD system, Phone system, and Radio system
- Knowledge base includes 10 codes, 11 codes, Penal Codes, and city geography
- Answer all incoming emergency and non-emergency calls and assigning proper type code to calls for service
- Duties include, but are not limited to accessing various law enforcement data bases to retrieve necessary information for Law Enforcement use and officer/citizen safety
- Access databases to enter missing persons, stolen vehicles, stored vehicles, ramey warrants, and restraining orders
- Possess a clear understanding of Customer Service skills with the ability to provide good customer service during stressful and non-stressful situations
- Responsibility includes ability to be flexible and to work closely with colleagues when under immense pressure.
CNT Member-Tactical Dispatcher
LIVERMORE POLICE DEPARTMENT
05.2003 - 01.2007
- Trained in various aspects of Tactical Dispatching and Hostage Negotiations
- Attended monthly trainings and respond to SWAT activations.
Communications Training Officer
LIVERMORE POLICE DEPARTMENT
12.2000 - 01.2007
- Responsibilities included training all new hires lateral and entry level
- Direct supervision and guidance throughout training
- Writing Daily observation reports
- During this period dispatch. was supervised by patrol Sergeant.
- CTO's were considered informal dispatch supervisors during shifts.
Public Safety Dispatcher
UNION CITY POLICE DEPARTMENT
01.1991 - 06.1999
- Dispatch duties included answering incoming emergency and non emergency calls for service.
- Appropriately "type" coding calls based on knowledge of 10 codes, 11 codes, and California Penal Code.
- Dispatching officers to calls based on priority.
- Keeping track of units and updating location changes accurately and timely.
- Possessed clear understanding of city geography and common places.
- Responsible in being well versed in functions and use of various computer systems and data bases accessed daily.
- Responsible for all dispatch and records functions.
- Records duties included, but were not limited to data entry of all police reports, copy, filing, and preparing reports for dissemination to District Attorney.
- Assisting citizens at the front desk of the Police Department obtain copies of reports, vehicle releases, report crimes, or request advice and guidance in law enforcement. and civil issues.
Personnelman
UNITED STATES NAVY
08.1986 - 01.1991
- Stationed at Naval Hospital Oakland.
- Worked in Human Resources/Manpower department.
- Duties included various functions necessary to maintain military personnel files as well as typing, copying, and filing.
- Issued military Identification cards, and handling travel arrangements for military personnel.
- While stationed at Naval Hospital Oakland duties included TAD-temporary active duty assignment on USNS Mercy hospital ship.
- Deployed twice on USNS Mercy during my enlistment.
- First deployment was a Humanitarian Mission in the Philippines
- Second deployment was in support of "Operation Desert Storm" during early stages of the Gulf War.
DISPATCHER
VICTORIA POLICE DEPARTMENT
08.1985 - 08.1986
- Call-taking and dispatching police and medical using handwritten card system and logs.
Education
High School Diploma -
Orange Grove High School
Orange Grove, TX06.1984
Skills
- Supervise and mentor staff
- Schedule management
- Supervise critical incidents
- Knowledge of technology
- Work in stressful environments
- Collaboration and problem solving
Credentials And Licenses
- POST Public Safety Dispatcher
- Tactical Dispatch
- Communications Training Officer
- Hostage Negotiations
Certification
- Post certified Public Safety Dispatcher
- Tactical Dispatch.
- Communication Training Officer
- Hostage Negotations
Timeline
Dispatch Supervisor
San. Leandro Police Department
05.2023 - Current
CNT Member-Tactical Dispatcher
LIVERMORE POLICE DEPARTMENT
05.2003 - 01.2007
Communications Training Officer
LIVERMORE POLICE DEPARTMENT
12.2000 - 01.2007
Public Safety Dispatcher
LIVERMORE POLICE DEPARTMENT
06.1999 - 04.2023
Public Safety Dispatcher
UNION CITY POLICE DEPARTMENT
01.1991 - 06.1999
Personnelman
UNITED STATES NAVY
08.1986 - 01.1991
DISPATCHER
VICTORIA POLICE DEPARTMENT
08.1985 - 08.1986
High School Diploma -
Orange Grove High School
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