Kelli Burt
Calgary,Canada
Summary
Dynamic leader with a proven track record in Financial Services, enhancing mortgage underwriting performance and fostering strategic partnerships for growth. Expert in leadership and mentoring, I've driven revenue growth and efficiency, achieving a 5bps cost reduction goal ahead of plan. Skilled in cross-functional team leadership and data analysis, I excel in transforming challenges into opportunities.
Overview
29
29
years of professional experience
Work History
Managing Director - Mortgage Underwriting Performance & Growth
ATB Financial
09.2023 - Current
- Oversee team of 8+ leaders
- Total team 75+
- Responsible for managing efficiencies,budget and performance across 4 total teams (Underwriting/adjudication, Operations, Cash Flow Analysis, Project Team)
- Overall objective to reduce cost of team by 5bps over next 5 years
- Manage technology & system improvements
- Manage vendor relationships and source partners
- Evolve performance and accountability metrics
- Identify and manage process improvement opportunities
- Ongoing structure review to maximize efficiency
- Translate enterprise strategy across broad team
Director - Mortgage Underwriting
ATB Financial
02.2022 - 09.2023
- Oversee team of 50+ team members including 6 leaders
- Manage FTE, budget & performance expectations
- Determine and establish performance metrics
- Project lead on internal Mortgage Specialist compensation review & rebuild
- Manage overall portfolio risk within established frameworks
Market Director
ATB Financial
09.2020 - 02.2022
- Provide sales leadership to internal team of commissioned mortgage professionals through coaching, business development & feedback
- Actively manage an external broker book and increase sales through relationship building, training and spotting opportunities for improvement of overall broker experience
- Generate revenue to achieve organizational goals, contribute to sales strategy by defining and implementing plans and contributing to overall process improvements
- Meet financial sales objectives set out by department
Branch Manager
ATB Financial
05.2017 - 09.2020
- Responsible for opening ATB's newest branch location in the city of Calgary
- Determine staffing requirements, recruit & hire team
- Develop business plan for successful integration into the community
- Create brand awareness
- Leader in the community - participate/host events in community to drive engagement
- Develop COI's
- Ongoing business development
- Client acquisition
- Manage budgets for marketing, grand opening, FTE, etc
- Drive revenue through creation of tactical plans for the team (build strategy for acquisition, and implement tactics to achieve goals
Branch Manager
First Calgary Financial (Connect First Credit Union)
04.2015 - 04.2017
- Manage branch deposit and lending activities within prescribed discretionary limits
- Develop and maintain effective branch sales strategy to maximize growth and expansion of client base
- Train, motivate and guide staff to ensure high levels of customer service
- Identify opportunities to expand relationships with clients
- Lead and apply a performance management process, supporting team members in their career development
- Ensure compliance with regulatory requirements
- Community involvement for visible presence and active role in surrounding communities
Senior Manager
Scotiabank
03.2014 - 02.2015
- Lead a Mortgage Underwriting team consisting of four Senior Underwriters and 20+Underwriters
- Areas of focus and responsibility included risk management, organizational efficiency, decision making and leadership development of Senior Underwriters
- Maintained up to date and in-depth knowledge of- mortgage policies and industry knowledge
- Proactive identification of process improvement opportunities
- Lead change management
- Relationship building and maintaining with key stakeholders, both internal and external
Senior Underwriter
Scotiabank
10.2013 - 03.2014
- Lead a Mortgage Underwriting team consisting of five Underwriters Areas of focus consisted of risk management, decision making, and development of underwriters
- Create and deliver skill building sessions
- Set and communicate clear performance metrics
- Regular coaching and team building
Manager
Scotiabank
03.2008 - 04.2013
- Coached and mentored a staff of approximately 5 Personal & Senior Personal Banking Officers
- Participated in branch profit planning, determining aggressive yet achievable goals for my team
- Planned and Facilitated sales meetings as well as all branch meetings on weekly basis
- Determined areas where improvement was required and developed skill building sessions for those areas
- Responsible for branch compliance for both retail lending and mutual funds
Financial Advisor/Senior Personal Banking Officer
Scotiabank
02.2004 - 03.2008
- Company Overview: Calgary, AB
- Created financial plans for clients with a focus on such areas as investing, retirement planning, will & estate planning and business succession planning
- Analyzed client credit worthiness through underwriting approach
- Contributed to branch success through meeting/exceeding negotiated goals
- Provided peer to peer coaching & mentorship to branch staff
- Managed portfolio of over 400 clients
- Delivered presentations on current economic conditions and trends
- Calgary, AB
Personal Banking Officer
Scotiabank
01.2002 - 01.2004
- Opened personal chequing and savings accounts for clients
- Opened credit cards/personal lines of credit (adjudicated and managed documentation)
- Managed service requests
- Called existing clients to find opportunities to build business
- Contributed to branch success through meeting/exceeding negotiated targets
Customer Service/Support Representative
Scotiabank
01.2000 - 01.2002
- Worked on teller line assisting customers with their day to day transaction requirements such as deposits, withdrawals, wire transfers, drafts, foreign exchange transaction, etc
- Processed manual cheque clearing and balanced cash systems at end of day
- Processed ABM deposits
- Referred customers to Personal Bankers/Financial Advisors when opportunities were noticed
Sales Associate
Jacob Boutique
01.1996 - 01.2000
- Helped clients shop for clothes and accessories that made them look and feel great
- Contributed to store success through meeting/exceeding predetermined sales targets
- Cashier duties
- Kept store tidy and clean at all times
- Managed incoming and outgoing stock
- Closing duties (balancing tills/making bank deposits, taking garbage out, store cleaning, etc.)
Education
Executive Master of Business Administration -
University of Fredericton
03-2026
Certificate in Crucial Conversations -
01.2012
Personal Financial Planning Professional (PFP) -
01.2007
Branch Compliance Officer -
01.2007
Investment Funds -
Canada
01.2004
Skills
- Revenue growth
- Mentoring and training
- Deliverables oversight
- Project management
- Data collection and analysis
- Strategic partnerships
- Cost reduction
- Strategic planning
- Partnership development
- Business planning
- Sales leadership
- Team collaboration
- Cross-functional team leadership
Timeline
Managing Director - Mortgage Underwriting Performance & Growth
ATB Financial
09.2023 - Current
Director - Mortgage Underwriting
ATB Financial
02.2022 - 09.2023
Market Director
ATB Financial
09.2020 - 02.2022
Branch Manager
ATB Financial
05.2017 - 09.2020
Branch Manager
First Calgary Financial (Connect First Credit Union)
04.2015 - 04.2017
Senior Manager
Scotiabank
03.2014 - 02.2015
Senior Underwriter
Scotiabank
10.2013 - 03.2014
Manager
Scotiabank
03.2008 - 04.2013
Financial Advisor/Senior Personal Banking Officer
Scotiabank
02.2004 - 03.2008
Personal Banking Officer
Scotiabank
01.2002 - 01.2004
Customer Service/Support Representative
Scotiabank
01.2000 - 01.2002
Sales Associate
Jacob Boutique
01.1996 - 01.2000
Executive Master of Business Administration -
University of Fredericton
Certificate in Crucial Conversations -
Personal Financial Planning Professional (PFP) -
Branch Compliance Officer -
Investment Funds -
Canada