Kelli-Ann McKibbon
TINY
Summary
Dedicated cashier with extensive experience in customer service and cash handling. Known for attention to detail and effective communication, ensuring high customer satisfaction and efficient transaction processing.
Overview
35
35
years of professional experience
Work History
Cashier
Zehrs
Midland
01.1991 - 09.2025
- Processed customer transactions efficiently at Zehrs checkout stations.
- Managed cash drawer and balanced daily sales at end of shifts.
- Provided excellent customer service by assisting with inquiries and resolving issues.
- Maintained cleanliness and organization of checkout area throughout shifts.
- Handled returns and exchanges according to store policies and procedures.
- Collaborated with team members to enhance customer shopping experience at Zehrs.
- Promoted store promotions and loyalty programs to customers during transactions.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise regularly.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed sales transactions to prevent long customer wait times.
- Followed company security procedures for handling large sums of money.
- Answered customer inquiries regarding store policies and procedures.
- Learned roles of other departments to provide coverage and keep store operational.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Assisted customers with product selections and checkout processes. and signed customers up for rewards program.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Conducted price checks for special orders or discounts as requested by customers.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Discounted purchases by scanning and redeeming coupons.
- Handled customer returns by evaluating items and issuing refunds. and exchanges of merchandise in accordance with store policies.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Resolved customer complaints professionally in accordance with company policy.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Built and maintained productive relationships with employees.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Answered customers' questions and provided information on store procedures or policies.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Checked personal identifications during alcohol and tobacco sales.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Adhered to social distancing protocols and wore mask or face shield.
Legal Assistant
Law Office of Gary Eadie
Midland
09.2005 - 06.2025
- Drafted legal documents and correspondence for client cases to ensure accuracy and compliance.
- Organized and maintained case files and legal records to enhance accessibility.
- Communicated with clients to gather essential information and provide timely updates.
- Managed scheduling of court dates and attorney appointments to optimize workflow.
- Communicated with clients to gather information and provide updates.
- Managed scheduling of court dates and attorney appointments to enhance courtroom preparedness.
- Provided administrative support to ensure smooth office operations.
- Provided comprehensive administrative support to attorneys by managing calendars, scheduling appointments, organizing files, preparing correspondence, filing court documents, and obtaining necessary signatures.
- Ensured client confidentiality by securely handling sensitive information and documents. in all matters.
- Responded to phone calls promptly to provide information and assistance to clients. while providing courteous customer service.
- Scanned physical documents into electronic format for storage in a secure database system.
- Proofread drafts of legal documents for accuracy in grammar and punctuation.
- Greeted clients upon arrival at office and provided assistance.
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Maintained and updated databases with current information from attorneys and clients to ensure accurate case management.
- Handled telephone calls, meeting plans and conference organization requirements.
- Organized legal documents in company filing systems and databases.
- Contacted witnesses and scheduled interviews and evaluations.
Education
Some College (No Degree) - Correctional Officer
Sheridan College
Brampton, ONSome College (No Degree) - Photography
Sheridan College
Brampton, ONSome College (No Degree) - Massage Therapy
Spa And Nails
Skills
- Cash handling
- Point-of-sale operation
- Inventory management
- Transaction processing
- Customer assistance
- Retail promotion
- Payment processing
- Customer service
- Legal document preparation
- Case file organization
- Appointment scheduling
- Client communication
- Workflow optimization
- Problem solving
- Effective communication
- Active listening
- Attention to detail
- Team collaboration
- ID verification
- Refund handling
- Scanner operations
- Cash handling expertise
- Money handling
- Patience and empathy
- Receipt handling
- Reports and documents
- Complaint resolution
- Order taking
- Issue resolution
- Report preparation
- Cash register operation
- Visual merchandising
- Work ethic and integrity
- Cleaning and sanitizing
- Point-of-sale system operation
- Credit card processing
- Exchanges processing
- Refunds and exchanges
- Dependability and reliability
- Drawer balancing
- Cash drawer balancing
- Written and verbal communication
- Hospitality and accommodation
- Returns processing
- Sales techniques mastery
- Liquor regulations and compliance
- Sales transactions
- Cash management
- Multitasking and organization
- Empathy and patience
- Professionalism and courtesy
- Customer service excellence
- Retail merchandising
- Conflict resolution
- Point of sale operation
- Online orders preparation
- Currency counting
- Inventory restocking
- Credit and cash transactions
- Liquor law compliance
- Product restocking
- Ordering and stocking
- Merchandise restocking
Timeline
Legal Assistant
Law Office of Gary Eadie
09.2005 - 06.2025
Cashier
Zehrs
01.1991 - 09.2025
Some College (No Degree) - Correctional Officer
Sheridan College
Some College (No Degree) - Photography
Sheridan College
Some College (No Degree) - Massage Therapy
Spa And Nails