Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kelley Parsons

Lambton Shores,ON

Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

23
23
years of professional experience

Work History

Sales Associate Specialist

Prout's Building Centre
10.2013 - 11.2025
  • Collaborated closely with fellow associates on joint projects or tasks to provide seamless service experiences for clientele.
  • Used in-store system to locate inventory and place special orders for customers.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Prioritized helping customers over completing other routine tasks in store.
  • Performed regular audits of merchandise displays, ensuring proper pricing, signage, and stock levels were maintained at all times.
  • Skillfully navigated challenging situations with customers, resolving issues swiftly and professionally to maintain brand reputation.
  • Recommended complementary purchases to customers, increasing revenue.
  • Played a key role in achieving store-wide performance goals through diligent adherence to company standards and commitment to continuous improvement.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Trained and supervised new employees to use selling strategies and apply best practices.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Maximized customer satisfaction with personalized service, addressing concerns promptly and professionally.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Cultivated lasting rapport with repeat customers by remembering their preferences and anticipating their needs during visits.
  • Mentored new hires on best practices in sales techniques, leading to improved overall team performance.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Answered questions about store policies and addressed customer concerns.
  • Developed strong rapport with customers and created positive impression of business.
  • Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Assisted management in developing marketing strategies that effectively showcased products and promotions.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Stayed up-to-date on industry trends and competitor activities, adjusting sales tactics accordingly for continued success.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Offered exceptional after-sales support to customers, handling inquiries promptly while going above-and-beyond to ensure complete satisfaction.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Resolved problems, improved operations and provided exceptional service.
  • Proven ability to learn quickly and adapt to new situations.
  • Developed and maintained courteous and effective working relationships.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Strengthened communication skills through regular interactions with others.
  • Worked effectively in fast-paced environments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Delivered services to customer locations within specific timeframes.
  • Self-motivated, with a strong sense of personal responsibility.

Custodian

Lambton-Kent District School Board
04.2003 - 05.2005
    • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
    • Kept public pathways clear of safety hazards and spills with regular checks and attention.
    • Increased efficiency by conducting routine inspections on custodial equipment and performing necessary maintenance tasks.
    • Cleaned walls and ceilings with special reach tools following regular schedule.
    • Participated in ongoing training opportunities to stay up-to-date on best practices in facilities maintenance.
    • Emptied trash cans and recycling bins to keep building clean and free of germs.
    • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
    • Kept building spaces premises clean inside and outside.
    • Cleaned equipment and machinery to maintain in optimum working condition.
    • Maintained optimal supply levels to meet daily and special cleaning needs.
    • Maintained a well-organized supply closet for easy access to necessary tools.
    • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
    • Used hand trucks or manually lifted supplies, equipment and heavy furniture.
    • Collaborated with other custodial staff to complete larger projects efficiently and effectively.
    • Followed safety protocols and safe use of protective gear to prevent injury to self and others.
    • Emptied waste paper and other trash from premises and moved to appropriate receptacles.

Education

GED -

L.C.C.V.I
Petrolia, ON
05.1991

Skills

  • Team Cooperation
  • Product and Service Sales
  • Basic Mathematics
  • Brand Promotion
  • Customer Engagement
  • Reliable and Responsible
  • Point of sale operation
  • POS system operations
  • POS Software
  • Safety and Cleanliness Standards

Languages

English
Professional Working

Timeline

Sales Associate Specialist

Prout's Building Centre
10.2013 - 11.2025

Custodian

Lambton-Kent District School Board
04.2003 - 05.2005

GED -

L.C.C.V.I

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Kelley Parsons