Open To Work
Kelley Osborne
Administration
Port Perry,ON
Summary
Detail-oriented administrative professional with a proven background in supporting senior leadership and office teams across government and private sectors. Expertise in managing confidential information, coordinating schedules, preparing documents, and facilitating training. Committed to maintaining organization and prioritizing tasks to ensure seamless operations.
Overview
2021
2021
years of professional experience
Work History
Adjudication Support Clerk
WORKPLACE SAFETY & INSURANCE APPEALS TRIBUNAL (WSIAT)
07.2015 - 08.2020
- Assisted 103 order in council appointees and 9 adjudication assistants by managing administrative and procedural tasks in a high-volume adjudicative setting.
- Assembled and organized case files, hearing materials, and recording equipment for panel members prior to scheduled hearings, ensuring preparedness for adjudication processes.
- Recorded hearing outcomes into electronic case-management and digital imaging systems, maintaining accuracy and completeness of official files.
- Managed incoming correspondence, prioritizing urgent requests for immediate attention.
- Safeguarded confidential personal information by adhering to privacy regulations and internal policies.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Monitored office supply stock levels and placed timely orders for replenishment.
- Developed strong relationships with Order in Councils through effective communication and follow-up procedures.
Administrative Assistant (Secondment)
WORKPLACE SAFETY & INSURANCE APPEALS TRIBUNAL - Chair's Office
2018 - 2019
- Supported team members with administrative tasks to enhance workflow productivity.
- Assisted at professional development days for Order in Councils by coordinating meeting rooms, preparing agendas and training materials to support participant engagement.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Supported executive team with meeting scheduling and calendar management.
- Managed sensitive information with discretion , adjusting to changing priorities and leadership requests in a fast-paced environment.
- Delivered video-conference training sessions for newly appointed Order in Council appointees using virtual meeting tools and presentation software.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Monitored office supply inventory by reviewing stock levels and identifying items for replenishment.
Office Administrator
PP Print & Digital Services Inc.
Port Perry, Ontario
01.2014 - 08.2015
- Prepared customer invoices, purchase orders and sales reports using internal business software, with attention to accuracy and timely processing.
- Executed administrative tasks including filing, copying, data entry, and scanning documents to maintain organized records.
- Facilitated effective communication by managing incoming calls and routing them to the correct departments. and directed them to appropriate personnel.
- Supported coworkers with administrative tasks during high-volume periods, contributing to team efficiency.
- Ensured that the front desk area is clean and organized at all times.
Education
Law Clerk Diploma
Trios College
Brampton, ON06-2011
Travel & Tourism
Toronto School of Business
Mississauga, ON06-1998
Skills
- Records & File Management
- Case Management
- Document Preparation & Proofreading
- Data Entry & Database Management
- Microsoft Word, Excel & Outlook
- Scheduling & Meeting Coordination
- Public Inquiries & Client Service
- Attention to Detail & Accuracy
- Organization & Prioritization
- Confidentiality & Discretion
- Written & Verbal Communication
- Time Management
- Problem Solving & Sound Judgment
- Adaptability & Team Collaboration
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeContract WorkLocation Preference
On-SiteLocation: Toronto, ONKanata, ONBurlington, ONWhitby, ONMississauga, ON
Open to relocation: Yes
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Adjudication Support Clerk
WORKPLACE SAFETY & INSURANCE APPEALS TRIBUNAL (WSIAT)
07.2015 - 08.2020
Office Administrator
PP Print & Digital Services Inc.
01.2014 - 08.2015
Administrative Assistant (Secondment)
WORKPLACE SAFETY & INSURANCE APPEALS TRIBUNAL - Chair's Office
2018 - 2019
Law Clerk Diploma
Trios College
Travel & Tourism
Toronto School of Business