Kelley McKee
West Covina
Summary
Versatile professional with a proven track record in procurement and customer service, notably at GFF Inc. Excelled in vendor engagement and critical thinking, enhancing operational efficiency and client satisfaction. Demonstrated exceptional communication skills, fostering strong relationships and resolving complex issues, leading to increased loyalty and repeat business.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Personable and organized individual with knack for detail and positive, upbeat approach to handling tasks. Possesses knowledge in supply chain management and proficient in vendor relations and inventory control. Aims to streamline purchasing processes and ensure efficient procurement to benefit organization.
Overview
24
24
years of professional experience
Work History
Caretaker
24 Hour Care
03.2022 - 10.2023
- Cared for Child and took care of them as Child was non-verbal and a flight risk.
- Saw to it that childs physical and emotional needs were met.
- Communicated to parents any issues or information regarding the time the child was in my care.
Caretaker
IHSS In Home Support Services
07.2021 - 05.2023
- Provided compassionate care to special needs child.
- Developed strong relationships with Parent of the child, fostering trust and open communication.
- Worked in conjunction with the behavioral therapist to support and implement new techniques to help the child learn and grow.
- Helped the child with homework and school projects.
Caretaker
Cherish Care Staffing
03.2020 - 04.2023
- Provided compassionate care to a special needs child.
- Developed a strong relationship with the Parent of the Child.
- Worked in conjunction with the behavioral therapist to support and implement new techniques to help the child learn and grow.
- Helped the child with homework and school projects.
Purchasing Agent
GFF Inc.
03.2020 - 05.2021
- Facilitated smooth operations through accurate tracking of purchase orders.
- Contributed to a positive work environment through collaboration, professional development, and open communication among team members.
- Maintained complete documentation and records of all purchasing activities.
- Ensured timely delivery of materials through effective planning and coordination with suppliers.
- Purchased Raw materials through orders, forecasts, and usage history for the salad dressings, mayonnaise, and sauces that were produced in the facility.
- Prepared the list of raw materials and finished goods and created the BOL's for the transfers going to our facility in Manteno, IL as well as scheduled the trucks.
- Worked closely with R&D to assist with any materials they would need for new projects.
- Worked closely with Quality Control regarding raw materials that may have a short shelf life and the extension of said shelf life.
- Worked closely with receiving to make sure they were aware of what was coming in, if it was urgent, and providing them with the approval from Quality Control if the Product was going to have less than the allotted shelf life.
- Worked with the Production Department to ensure that the materials would be available for their production runs and notified them on any issues or shortages with the required raw materials.
Customer Service Lead
GFF Inc.
06.2016 - 03.2020
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Worked closely with the Sales and production teams to make sure that the Customers needs were met.
- Prepared the list of raw materials and finished goods for the transfer of finished products and raw materials to our sister company in Manteno, Il.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
- Established strong relationships with clients, leading to repeat business and positive feedback.
Customer Service Representative
GFF Inc.
01.2015 - 06.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Expedited Orders for Customers by working with the production team to meet the Customers needs
- Order entry and confirmations.
Customer Service and Purchasing
Exim Engineering
06.2006 - 09.2012
- Provided exceptional support for customers, leading to increased loyalty and repeat business.
- Handled escalated customer complaints professionally, working towards mutually agreeable resolutions while preserving the company''s reputation.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns in a timely manner.
- Entered in Customer Orders and placed corresponding Purchase Orders to the multiple Vendors.
- Assisted Customers in correctly identifying the products that they needed.
- Provided updated lead times and delivery dates to the Customers as they changed.
- Answered constant flow of customer calls with minimal wait times.
- Cultivated customer loyalty, promoted repeat business, and improved sales.
Customer Service Representative
Spec Tool Company
06.2000 - 06.2006
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Front/Back Office Nurse
Dr.'s Kang, Irwin & Lewis
03.2000 - 06.2000
- Reduced wait times for patients by effectively triaging phone calls and prioritizing urgent needs.
- Maintained a clean, safe environment for patients through diligent adherence to infection control guidelines.
- Assisted physicians during examinations and procedures as needed for efficient workflow and optimal patient experience.
- Completed paperwork and prior authorizations and scheduled appointments for patients.
- Sterilized instruments and equipment and stocked unexpired supplies and medications to prepare patient care areas.
Education
No Degree - Associate of Arts
Rio Hondo College
Whittier, CAHigh School Diploma -
California High School
Whittier, CA06-1999
Skills
- Order tracking
- Procurement
- Scheduling
- Inventory management
- Demand forecasting
- Materials planning
- Data organization
- Vendor engagement
- Excellent communication
- Customer service
- Critical thinking
- Problem resolution
Timeline
Caretaker
24 Hour Care
03.2022 - 10.2023
Caretaker
IHSS In Home Support Services
07.2021 - 05.2023
Caretaker
Cherish Care Staffing
03.2020 - 04.2023
Purchasing Agent
GFF Inc.
03.2020 - 05.2021
Customer Service Lead
GFF Inc.
06.2016 - 03.2020
Customer Service Representative
GFF Inc.
01.2015 - 06.2016
Customer Service and Purchasing
Exim Engineering
06.2006 - 09.2012
Customer Service Representative
Spec Tool Company
06.2000 - 06.2006
Front/Back Office Nurse
Dr.'s Kang, Irwin & Lewis
03.2000 - 06.2000
No Degree - Associate of Arts
Rio Hondo College
High School Diploma -
California High School
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