Kelley Balin-Harris
Willow Creek,Ca
Summary
With a proven track record at Agape Home Health, I excel in compassionate caregiving and meal preparation, enhancing seniors' quality of life. Leveraging strong emotional support and housekeeping skills, I foster trust and improve environments, evidenced by a significant enhancement in client satisfaction and well-being.
Offering nurturing and supportive demeanor, well-suited for roles in senior care. Brings innate ability to quickly learn and adapt to caregiving responsibilities, combined with strong interpersonal and communication skills. Ready to use and develop empathy and organizational skills in [Desired Position] role.
Overview
32
32
years of professional experience
Work History
SeniorCare Provider
Agape Home Health
03.2022 - Current
- Promoted independence and self-confidence among seniors by offering assistance with daily tasks as needed.
- Provided emotional support to seniors during difficult times, fostering a sense of trust and security within the caregiver-client relationship.
- Assisted seniors in maintaining personal hygiene, including bathing, grooming, and dressing tasks.
- Improved seniors'' quality of life by providing compassionate and attentive care.
- Maintained a clean and organized living space for senior clients by performing light housekeeping duties regularly.
- Maintained detailed records of client progress, allowing for adjustments to care plans as necessary.
- Ensured proper nutrition for clients by preparing balanced meals according to dietary restrictions or preferences.
- Established trusting relationships with clients and their families, ensuring a comfortable caregiving environment.
Resident Assistant
Mad River Community Hospital
04.2022 - 04.2024
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Responded to room transfers, incident reports, and maintenance requests.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
- Assisted residents in preparing for activity and social programs. I also drove the transport bus to pick up and return residents to facility and back home
- Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
- Maintained clean, safe, and well-organized patient environment.
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
Front Desk Receptionist
Burre Clinic
02.2022 - 04.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts
Floor Manager
Alder Bay Assisted Living
03.1993 - 02.1997
- Managed store inventory and stock levels to maintain availability of products.
- Managed team of 10 employees to maintain smooth-running operations of shop floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Oversaw supply restocking, area cleaning, and product organization.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences. dispensed medications kept updated charts on residents
- Performed closing procedures 5 times weekly by balancing cash drawers and reconciling credit card transactions.
Education
Associate of Applied Science - Medical Clerical Medical Terminology
College of The Redwoods
Eureka, CA06-1993
Skills
- Compassionate caregiving
- Bathing assistance
- Housekeeping tasks
- Dementia care
- Social interaction
- Personal hygiene assistance
- Emotional support
- End-of-life care
- Meal preparation
Accomplishments
- Supervised team of 10 staff members.
- I volunteer with different charity events throughout the year
- I have many skills and work well with the public
- I have owned my own business
Timeline
Resident Assistant
Mad River Community Hospital
04.2022 - 04.2024
SeniorCare Provider
Agape Home Health
03.2022 - Current
Front Desk Receptionist
Burre Clinic
02.2022 - 04.2024
Floor Manager
Alder Bay Assisted Living
03.1993 - 02.1997
Associate of Applied Science - Medical Clerical Medical Terminology
College of The Redwoods
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