Kelley Arps
Victorville
Summary
Dynamic Emergency Dispatcher with the Department of the Navy, skilled in proactive situational monitoring and customer support. Expertly operated CAD systems to enhance response efficiency, ensuring timely dispatch of resources. Recognized for strong verbal communication and maintaining effective relationships with outside agencies, consistently prioritizing critical calls under pressure. Receive request for information regarding vehicle registration,driving records, warrants, criminal history and provides pertinent date in a timely manner while ensuring situational officer safety.
Experienced with emergency response coordination, ensuring timely and effective dispatch of services. Utilizes advanced communication systems to maintain situational awareness and support first responders. Strong understanding of protocols and procedures necessary for managing high-pressure situations.
Dedicated 911 Dispatcher offering 13 years of related experience. Familiar with managing emotions and staying clear-headed under pressure.
Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.
Certified Center Training Officer offers demonstrated communication and multitasking abilities. Knowledgeable about documentation and dispatching systems. Works great under pressure and remains calm during emergencies.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Emergency Dispatcher
Department Of The Navy
04.2011 - Current
This job includes:
- Answering request for service from the public and outside agencies, confirm the location and type of emergency (e.g., type of fire, medical emergency, vehicle accident) to dispatch manpower and apparatuses required for the situation.
- Evaluate emergency and administrative calls to determine type of response required (e.g., fire, police, and medical).
- Operate a central computerized phone system console CAD (e.g., E-911 systems, two-way communications, other equivalent communication device) to interpret and relay emergency information.
- Utilize multi-phone line communication system to transmit and receive routine and emergency calls.
- You will use an automated system (e.g., Computer Aided Dispatch [CAD]) to input emergency and non-emergency response data for archive and immediate reference and stamping annotations.
- Instruct callers with life saving instructions as needed and secondary instructions.
- Conduct license and vehicle registrations checks for the safety and base order protocols.
Education
GED -
Yucaipa High School
Yucaipa, CA10-2010
Skills
- Customer Support Expertise
- Proactive Situational Monitoring
- NCIC Database Proficiency
- Team Oversight
- Strong verbal communications
- Creating CAD call types for enhanced response
- Strong work relations with outside agencies
- Operate a central computerized phone system console (eg, multi-line 911 systems, two-way communications, other equivalent communication device) to interpret and relay emergency information
- prioritize incoming calls or reports of an emergency to verify emergency resources are dispatched by severity of situation and manpower availability
- Works Well Under Pressure
- Radio frequencies monitoring
- Actively monitor multiple security systems for police and fire alarms
- Information Verification Using NCIC
Accomplishments
- Achieved response time through effectively helping with creating CAD types for all systems used within the military globally.
- Dispatching for 13 years and through the years have been given the opportunities to grow and have increased responsibilities
- Gave successful life saving instructions using Emergency Medical Dispatching (EMD) , Cardiopulmonary resuscitation (CPR) and Pre-arrival instructions to an emergency caller before responders arrived on scene.
Certification
Secret Security Clearance
NENA CTO Center Training Officer Certification
P.OS.T Certification
Hazmat Certification
Public Telecommunicator I/II
Total Response PowerPhone Foundations, EMD,FSD,LED,CPR certification
Federal Emergency Management Agency (FEMA) IS- 100B IS -200B IS-100IEB IS-100PWB IS-800B IS-701A IS-200HCA IS 100SCA IS 100HCB IS-700A IS-100FDA, IS-100FWA IS-100HE
California Law Enforcement Telecommunications Systems NexTest Full Access Operator NCIC-200
DOD Annual Certifications:
Posh No fear Act
Civilian Cyber Awareness
USMC Personally Identifiable Information PII
Combating Trafficking In Persons
Active Shooter
MC Records Management
Joint-Anti Terrorism
Uncle Sam OPSEC
Risk Management
Awards received:
8/2024 Quality Step Increase QSI for performance
6/2023 Cash award
7/2022 Quality Step Increase QSI for performance
2/2022 Time off award
7/2020 Cash award
2/2020 Time off award
7/2019 Time off award
11/2018 Cash award for special act of service
Received a Letter of Appreciation for my participation in an Active Shooter drill Exercise in 2014
Received a Challenge Coin in 2014 for an accreditation within our Dispatch Center
Languages
English
Timeline
Emergency Dispatcher
Department Of The Navy
04.2011 - Current
Secret Security Clearance
NENA CTO Center Training Officer Certification
P.OS.T Certification
Hazmat Certification
Public Telecommunicator I/II
Total Response PowerPhone Foundations, EMD,FSD,LED,CPR certification
Federal Emergency Management Agency (FEMA) IS- 100B IS -200B IS-100IEB IS-100PWB IS-800B IS-701A IS-200HCA IS 100SCA IS 100HCB IS-700A IS-100FDA, IS-100FWA IS-100HE
California Law Enforcement Telecommunications Systems NexTest Full Access Operator NCIC-200
DOD Annual Certifications:
Posh No fear Act
Civilian Cyber Awareness
USMC Personally Identifiable Information PII
Combating Trafficking In Persons
Active Shooter
MC Records Management
Joint-Anti Terrorism
Uncle Sam OPSEC
Risk Management
GED -
Yucaipa High School
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