Kellen Anderson

Promoted from Scooper after 4 months due to strong performance and leadership

• Oversaw daily store operations, including cash handling, opening/closing duties, and team coordination to maintain high service standards in a fast-paced environment.
• Trained and mentored new employees on product knowledge, customer engagement, and operational procedures, fostering a consistent and positive guest experience.
• Supported management with inventory tracking, shift scheduling, and conflict resolution, contributing to smooth operations and increased team efficiency.

• Supported a family-owned concrete and landscaping business with scheduling, invoicing, and client communication.
• Assisted with scheduling management, marketing initiatives, and general business administration.
• Contributed part-time over the past 1.5 years to maintain continuity while pursuing professional development.

• Monitored metrics of different sales portals, completing weekly reports and sales analytics.
• Sold 100+ premium memberships in 2024, regularly generating $80k+ in monthly studio revenue.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

• Corrected posture, performance, and exercise form.
• Assisted with pre-training sessions, warm-ups, and cooldowns.
• Observed and analyzed high-level athlete training and performance.

• Provided expert consultation to clients on premium fitness equipment, tailoring recommendations based on individual goals, biomechanics, and training environments.
• Consistently exceeded sales targets through personalized service, in-depth product knowledge, and strong client relationship management.
• Collaborated with management and vendors to maintain optimal showroom presentation, track inventory, and support promotional events that drove store revenue growth.

• Supervised multiple sporting activities and ensured compliance with university standards.
• Maintained schedules, enforced safety protocols, and managed program supplies.

• Led and organized group events, ensuring a safe, fun, and engaging experience for all guests.
• Managed party schedules, setup, and cleanup efficiently while coordinating with staff to maintain smooth operations.
• Communicated effectively with parents and participants to deliver exceptional customer service and resolve issues promptly.