Kelechi Jude Nwanozie
Kitchener,ON
Summary
Goal-oriented professional with a proven record of accomplishment of consistently achieving targets and exceeding expectations. Dynamic and driven individual with a passion for results and a relentless focus on success. Possesses exceptional problem-solving and strategic thinking skills and a solid ability to prioritize tasks and manage time effectively. Excellent communicator and team player, adept at collaborating with cross-functional teams to drive projects to successful completion. Seeking an opportunity to utilize a goal-getting mindset and go for excellence to make a significant impact in a challenging and dynamic work environment. Personal Details Highest Level of Education: Bachelor's Degree. Total years of experience: 12
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
First Bank of Nigeria Limited, Imo
03.2021 - 05.2023
- Assisted customers with navigating bank systems, completing transactions, opening or closing accounts, and increasing sales of bank products by 10%
- Strengthened customer relationships by upholding strict standards and delivering fast, friendly customer service.
- Educated customers about available services, products, and bank resources.
- Addressed customer inquiries, requests, and complaints with courtesy and professionalism.
- Processed various transactions with accuracy and according to bank standards and legal requirements.
- Trained and mentored new banking personnel on customer service strategies, supporting group performance goals.
- Educated customers on online banking and mobile banking applications.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Cross-sold credit cards, loans, and other bank products.
- Generated monthly reports on customer activity and customer feedback.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Branch Administrator and Operations Agent
First Bank of Nigeria Limited
05.2018 - 02.2021
- Manage over 10 branch ATM Terminals
- Oversees branch cash payment and deposit of customer funds
- Oversees international and local fund transfer transactions and grew volume of transactions by 40%.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Built positive relationships with customers to increase repeat business.
- Complied with established internal controls and policies.
- Created financial dashboards to provide insights into key performance indicators.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations
Retail Sales Specialist
First Bank Nigeria Limited
03.2016 - 04.2018
- Listened to customer challenges with empathy and respond with helpful solutions
- Attend to customers queries and escalate where necessary
- Delivered in-depth information on product features so customers could make educated decisions before purchase.
- Informed customers of current bank's promotions to encourage additional sales purchases.
- Increased sales and customer satisfaction through personalized servicing.
- Issued receipts and processed refunds, credits, or exchanges.
- Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
Education
Higher National Diploma - Agricultural Engineering
Federal Polytechnic Nekede Owerri
Nigeria07.2010
National Diploma - Agricultural Engineering
Federal Polytechnic Nekede Owerri
Nigeria06.2007
Skills
- Goal Planning
- Relationship Management
- Accounting(cash management and teller)
- Strategic Planning
- Marketing
- Microsoft Office suite
- Computer skills(PowerPoint, excel,word )
- Excellent oral and written communication skills in English
- Relationship building
- Client engagement
- Customer Service Management
- Productivity Standards
- Accounts Payable and Receivable
Certification
Chartered Institute Of Finance and Control of Nigeria (CIFCON) Member
Timeline
Customer Service Specialist
First Bank of Nigeria Limited, Imo
03.2021 - 05.2023
Branch Administrator and Operations Agent
First Bank of Nigeria Limited
05.2018 - 02.2021
Retail Sales Specialist
First Bank Nigeria Limited
03.2016 - 04.2018
Higher National Diploma - Agricultural Engineering
Federal Polytechnic Nekede Owerri
National Diploma - Agricultural Engineering
Federal Polytechnic Nekede Owerri
Chartered Institute Of Finance and Control of Nigeria (CIFCON) Member
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