Kelechi Johnson-ugoji
Moose Jaw,SK
Summary
A knowledgeable individual with deep familiarity with espresso machine, blender,r,,r and coffee maker operations. Customer-oriented candidate recognized for deliveringhigh-quality services to promote the cafe's culture, values, and mission. Consistently receives excellent feedback and praise from customers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Barista
Starbucks
09.2022 - Current
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
- Helped management keep adequate supply on hand by notifying of shortages.
- Cleaned counters, machines, utensils, and seating areas daily.
Education
Business Certificate - Business Administration
Briercrest College And Seminary
Caronport, SK04.2024
No Degree - Economics
Landmark University
Nigeria08.2022
High School Diploma -
King's Kids International School
Nigeria12.2020
Skills
- Active Listening
- Cooking
- Conflict Resolution
- Active listener
- Order Taking
- Point of Sale Knowledge
- Shipment Receiving
- Espresso machine operation
- New Hire Training
- Adaptive and creative
- Decision-Making
- Reliable and Dependable
Languages
English
Full Professional
Timeline
Barista
Starbucks
09.2022 - Current
Business Certificate - Business Administration
Briercrest College And Seminary
No Degree - Economics
Landmark University
High School Diploma -
King's Kids International School
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