Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Keldon Brazil

Montreal,QC

Summary

Proficient in providing high level customer service support by ensuring the clients issue is resolved or by getting the customer in the right direction. Experienced in implementing payroll solution and providing customers on best practice on running their payroll solution. I'm seeking the opportunity to expand my knowledge of payroll and improve my project management skills.

Overview

6
6
years of professional experience

Work History

Launch Coordinator

Lightspeed POS
09.2023 - 11.2023


  • Set priorities and problem-solved workflow issues to maintain rapport with customers and implementation team.
  • Gathered and organized materials to support operations.
  • Managed project timelines by working in coordination with the implementation team and the customer


Payroll Implementation Specialist

ADP- Automated Data Processing
03.2022 - 08.2023
  • Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
  • Explained complex, technology-related issues in basic, understandable terms to clients.
  • Build payroll solution for clients based on their payroll needs.
  • Coordinated with client and other colleagues in the company to ensure deadlines were being met.


Customer Service Representative

Capital One
10.2017 - 09.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained excellent call stats, using scripts and effective communication skills to control calls.
  • Track and reported problems with software to IT team.
  • Accurately and securely update customers personal information


Education

PCP Certificate ( Missing Intro To Accounting)

National Payroll Institute

Bachelor of Arts - Sociology

Concordia University
Montreal, QC
06.2017

College - Social Science ( Law Justice And Society)

Dawson College
Montreal, QC
06.2013

Skills

Organized: Able to consistently

Cooperative: Work Well in group setting

Attention to Detail: Respect guidelines and Procedures

Critical Thinking: Analyze and draw conclusions on data

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Launch Coordinator

Lightspeed POS
09.2023 - 11.2023

Payroll Implementation Specialist

ADP- Automated Data Processing
03.2022 - 08.2023

Customer Service Representative

Capital One
10.2017 - 09.2021

PCP Certificate ( Missing Intro To Accounting)

National Payroll Institute

Bachelor of Arts - Sociology

Concordia University

College - Social Science ( Law Justice And Society)

Dawson College

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Keldon Brazil