Kelcie Jones
Amherstburg,Canada
Summary
Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage abilities to successfully fill the vacancy at the company. Frequently praised as hardworking by peers, I can be relied upon to help the company achieve its goals.
Professional with background in ensuring safety and security. Proven ability to assess situations quickly and respond effectively. Team player focused on maintaining secure environment and adapting to changing needs. Reliable, vigilant, and committed to achieving results.
Overview
8
8
years of professional experience
Work History
Retail Associate
HomeSense
07.2021 - 01.2022
- Performed upkeep and optimization of store to maintain pleasant shopping atmosphere
- Escalated complex customer issues to manager for quick remediation
- Maintained awareness of inventory or shortage concerns, communicating replenishment needs to management
- Merchandised goods on sales floor, maintaining perfect visual standards
- Stocked shelves according to planograms
- Assisted customers with locating items and finding prices
- Helped fellow team members complete tasks and exceed expectations set by store management
- Supported loss prevention strategies by engaging with guests and reporting suspicious behavior
- Adhered to quality and service standards to support operational goals
Assistant/Receptionist
Chiropractic Clinic
09.2013 - 01.2020
- Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches
- Signed for incoming deliveries and notified employees of packages
- Followed scheduling guidelines to maximize efficiency when booking meetings or external events
- Typed memos and letters using standard computer or word processor
- Answered questions about organization and provided callers with address, directions and other information
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names
- Checked visitors in and directed or escorted to appropriate departments and personnel
- Used proper telephone etiquette, answered calls and caller questions and transferred to proper extensions
- Sorted incoming mail and placed in department bins or distributed to personnel
- Transmitted information and documents to customers via computer and mail
Education
Ontario Security Guard License - Security Guard
Ontario Security License
Toronto11-2024
Bachelor Of Science (B.S.) - Criminal Justice, Psychology
Wayne State Univrsity
Detroit, MI07.2022
High School Diploma -
St. Thomas of Villanova Secondary School
Lasalle, ON07.2011
Skills
- Microsoft Word
- Criminal Justice System Knowledge
- Interventions Understanding
- Positive Reinforcement Methods
- Critical and Creative Thinking
- Strong English Language Skills
- Excellent Nonverbal Communication Skills
- Excellent Communication Skills
- Workplace safety
- Work ethic
- Punctuality
- Security protocols
- Reporting skills
- First aid certified
- CPR certified
- Reliable and responsible
- Vigilant and watchful
References
References available upon request
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Retail Associate
HomeSense
07.2021 - 01.2022
Assistant/Receptionist
Chiropractic Clinic
09.2013 - 01.2020
High School Diploma -
St. Thomas of Villanova Secondary School
Ontario Security Guard License - Security Guard
Ontario Security License
Bachelor Of Science (B.S.) - Criminal Justice, Psychology
Wayne State Univrsity
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