Kelcie Borley
Toronto,ON
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
7
7
years of professional experience
Work History
Account Manager
TouchBistro
05.2022 - Current
- Build and strengthen long-lasting client relationships based by providing tailored solutions to execute their business goals
- Educate clients on new products or services to increase customer engagement with brand.
- Address problems with adoption, billing and service delivery to maintain and enhance client satisfaction.
Customer Care Advisor
Jonas Club Software
05.2021 - 02.2022
- Proactively nurtured strong professional relationships within a diverse portfolio of clients in the club sector (golf, yacht, sport, social clubs)
- Worked cohesively with account managers to identify potential revenue opportunities based on clients' individual needs
- Conducted high-level, in-depth system reviews and discovery sessions with club controllers to evaluate productivity and efficiency of the software, room for improvement and client retention strategies
Recruitment Manager
JoeyCo Inc.
04.2019 - 05.2021
- Conducted full-cycle, high-volume recruitment processes including advertising, webinar hosting, on-boarding training and placement
- Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
- Developed department-wide enablement systems including, reporting and filing systems, CRM integration and training/ onboarding materials
Bartender & Trainer
Joey Restaurant Group
11.2016 - 03.2019
- Worked closely with management to coordinate and seamlessly execute restaurant buy-outs and large party reservations
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Observed and evaluated trainees' work to determine progress, provide feedback, and make suggestions for improvement.
Education
Certificate - Event Management
George Brown College
Toronto, ON01.2016
Diploma - Fine Studio Arts
Georgian College
Barrie, ON01.2013
Skills
- Client Relations
- Strategic Planning
- Customer Account Management
- Training and Mentoring
- Sales Management
- Salesforce, Freshsales and GSuite Expertise
References
available upon request
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Account Manager
TouchBistro
05.2022 - Current
Customer Care Advisor
Jonas Club Software
05.2021 - 02.2022
Recruitment Manager
JoeyCo Inc.
04.2019 - 05.2021
Bartender & Trainer
Joey Restaurant Group
11.2016 - 03.2019
Certificate - Event Management
George Brown College
Diploma - Fine Studio Arts
Georgian College
Similar Profiles
Charlie VaccaroCharlie Vaccaro
Director, Outbound Business Development at TouchBistroDirector, Outbound Business Development at TouchBistro
Amara SurthAmara Surth
Account Development Representative II - Team Lead at TouchBistroAccount Development Representative II - Team Lead at TouchBistro
Sam DuncanSam Duncan
Customer Training Specialist at TouchBistroCustomer Training Specialist at TouchBistro
Bastien RavaletBastien Ravalet
Software Development Manager at TouchBistroSoftware Development Manager at TouchBistro
Sinthuja VijayarajSinthuja Vijayaraj
Intern Waitress at Cibo Wine BarIntern Waitress at Cibo Wine Bar