Kelcey De La Torre
Watsonville,CA
Summary
Dependable Server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Bring skills in order management, payment processing and up-selling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Provide a flexible working schedule that keeps in control with school classes.
Overview
3
3
years of professional experience
Work History
Server
Seascape Resort
06.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Server Manager
Sushi Garden Restaurant
08.2021 - 06.2023
- The lead server and server manager who made employee schedules.
- Worked with money, controlled server management, and handled customer problems.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Managed and motivated employees to be productive and engaged in work.
- On-boarded new employees with training and new hire documentation.
- Reason for leaving: I want to acquire a new job that allows me to make more money.
Server
Sushi Qu
02.2021 - 08.2021
- Worked as server where I served food and alcohol and handled money and distributed cash.
- I spoke to many people in English and Spanish
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Stayed up-to-date on menu changes to help customers make food choices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Reason for leaving: Work environment was negative and hostile.
Education
High School Diploma -
Aptos High School
Aptos, CA07.2021
Watsonville High School
Watsonville, CA07.2021
Associate of Business Administration - Business
Cabrillo College
Aptos, CASkills
- Great communicator and management skills
- Work well under pressure, good time management, enjoy working with others and enjoy learning new things Been a server for about three years now and have dealt with stressful situations and situations with people properly
- Know how to create good working schedules,
- Every week I made server’s schedule and communicated with each server about how they felt about the schedule to ensure a good work environment
- Server Training
- Menu Memorization and Presentation
- Event Cleanup
- Food Safety Understanding
- Fine Dining Service
- Opening and Closing Procedures
Languages
Spanish
Professional Working
Timeline
Server
Seascape Resort
06.2023 - Current
Server Manager
Sushi Garden Restaurant
08.2021 - 06.2023
Server
Sushi Qu
02.2021 - 08.2021
High School Diploma -
Aptos High School
Watsonville High School
Associate of Business Administration - Business
Cabrillo College
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