Kela Van Akin
Cotati
Summary
Results-driven professional with expertise in bakery production and customer service. Skilled in multitasking and organization, contributing to improved workflows and enhanced customer satisfaction through effective communication and problem-solving.
Overview
9
9
years of professional experience
Work History
Bakery Production Worker
Noble Folk Ice Cream And Pie Bar
Sonoma, CA
07.2021 - Current
- Oversaw the use of industrial mixers and ovens, focusing on maintaining quality standards in baked goods production.
- Monitored stock levels and coordinated procurement activities to maintain consistent supply of raw materials.
- Developed and maintained systematic organization and cleanliness protocols in production area, prioritizing health and safety compliance.
- Coordinated efforts with team members to refine production workflows and achieve waste reduction goals.
- Collaborated with team members to streamline production processes and reduce waste.
- Trained new employees on equipment operation and safety protocols.
- Developed recipes for seasonal desserts, enhancing product variety and customer satisfaction.
- Ensured accurate order fulfillment by carefully packaging finished products according to customer specifications.
- Demonstrated adaptability by quickly learning and fulfilling various roles within the bakery operation as needed, including mixing doughs, shaping pastries, and operating ovens.
- Supported efficient bakery operations through effective communication with team members regarding task assignments and workflow adjustments.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Provided accurate product information to enhance customer experience and satisfaction.
- Adapted quickly to changes in procedures, ensuring a smooth transition for customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Bakery Team Leader
Oliver's Market - Cotati
Sonoma, CA
03.2017 - 07.2021
- Supervised daily bakery operations, ensuring adherence to quality standards and safety regulations.
- Trained and mentored team members on baking techniques and equipment usage.
- Streamlined inventory management, reducing waste through efficient stock rotation practices.
- Boosted customer satisfaction through consistently delivering high-quality baked goods and exceptional service.
- Led daily team meetings to discuss goals, challenges, and opportunities for improvement in operations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed inventory control, ordering supplies, and minimizing waste to maximize profitability.
- Trained new team members on bakery operations, ensuring adherence to company standards and procedures.
- Ensured compliance with local health regulations by conducting regular inspections of the facility''s cleanliness and sanitation practices.
- Maintained and controlled inventory of baked goods.
- Maintained cleanliness and hygiene in bakery premises.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Established and maintained relationships with suppliers to procure quality ingredients and equipment.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Monitored temperatures of ovens, proof boxes and other equipment.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted in training new cashiers on operational procedures and best practices.
- Implemented strategies to improve checkout speed, reducing wait times for customers.
- Collaborated with team members to streamline processes and enhance workflow efficiency.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Worked with floor team and managers to meet wide range of customer needs.
Barista
Oliver's Market - Cotati
Sonoma, CA
03.2017 - 07.2021
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Prepared high-quality beverages consistently, adhering to established recipes and standards.
- Maintained cleanliness and organization of workstations, contributing to a safe food preparation area.
- Assisted in training new baristas on beverage preparation and customer interaction techniques.
- Managed inventory levels effectively, ensuring product availability without overstocking.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Promoted additional items with beverages, increasing store sales.
- Packaged bagels, muffins and other food items for customer purchase.
Education
High School Diploma -
Rancho Cotate High School
Rohnert Park, CA06-2015
Associate of Arts - Baking And Pastry
Santa Rosa Junior College, Culinary Arts School
Santa Rosa, CA06-2015
Skills
- Order fulfillment
- Sanitation procedures
- Workplace cleanliness
- Product packaging
- Pastry preparation
- Temperature monitoring
- Food safety compliance
- Ingredient measuring
- Waste reduction
- Frosting application
- Decorating
- Baking techniques
- Batch production
- Recipe execution
- Quality control
- Menu planning
- Ingredient selection
- Customer service
- Team player
- Time management
- Attention to detail
- Multitasking and organization
- Team collaboration
- Active listener
- Verbal and written communication
- Creative problem solving
- Food safety
- Kitchen safety
- Production scheduling
- Holiday baking
- Cost control
- Icings and fondant
- Solid problem solver
Accomplishments
- Supervised team of three staff members.
Timeline
Bakery Production Worker
Noble Folk Ice Cream And Pie Bar
07.2021 - Current
Bakery Team Leader
Oliver's Market - Cotati
03.2017 - 07.2021
Barista
Oliver's Market - Cotati
03.2017 - 07.2021
High School Diploma -
Rancho Cotate High School
Associate of Arts - Baking And Pastry
Santa Rosa Junior College, Culinary Arts School