Kejiro Obere

· Serve as frontline customer service to receive, solve, and escalate customer inquiries and issues.

· Work with Quality Assurance daily to ensure timely dispatch of an average of 1200 packages and to mitigate loss and damages by performing address searches/ corrections using the Address Management System.

· Confirm that packages are in good condition for the customer and look out for spelling & postal code errors in the Address Management System.

· Prioritize workflow to maximize the number of packages that can be resolved and sent out for delivery the same day.

· Ensure that packages receive appropriate scan to update the hourly status.

· Research daily report of between 20 - 35 missing packages to understand the root cause of the system failures and compile information on disputed deliveries.

· Evaluate current operational practices and suggest improvement strategies.

• Planning, organizing, and monitoring runs and deliveries to ensure the most timely and efficient movement of trucks and to minimize empty miles and wait times.
• Identify the required loads two to seven days out and organize for greatest efficiency.
• Assign and line-up loads and deliveries based on efficiency and information from Brokers.
• Monitor scheduled runs to ensure they are on schedule and advise Brokers, Customer Service, and Planners in the next region of any changes.
• Oversee daily activities of Drivers and addresses issues (e.g. load refusals, late deliveries, poor customer service) with Brokers; escalate issues to Broker Services as required.
• Tasked with the safe on time movement of freight between customers and terminals with scheduled and nonscheduled linehaul units.
• Responsible for monitoring loads and trucks in a specific geography prioritizing and planning power to move loads to destination.
• Communicate with the drivers and brokers to execute plans.
• Answering calls, responding to emails and other forms of communication with drivers, terminal staff, CSR and other departments.
• Monitor road and weather conditions and initiate required actions in accordance with company policy.
• Complete various reports and documents as required.

· Serve as frontline customer service to receive, solve, and escalate customer inquiries and issues.

· Work with Quality Assurance daily to ensure timely dispatch of an average of 1200 packages and to mitigate loss and damages by performing address searches/ corrections using the Address Management System.

· Confirm that packages are in good condition for the customer and look out for spelling & postal code errors in the Address Management System.

· Prioritize workflow to maximize the number of packages that can be resolved and sent out for delivery the same day.

· Ensure that packages receive appropriate scan to update the hourly status.

· Research daily report of between 20 - 35 missing packages to understand the root cause of the system failures and compile information on disputed deliveries.

· Evaluate current operational practices and suggest improvement strategies.

• Reviewed order data to verify transactions and shipping dates.
• Completed basic mathematical calculations to check weights and dimensions of shipments.
• Streamlined the shipping process, resulting in reduced shipment turnaround times.
• Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
• Compared shipping orders and invoices against contents received to verify accuracy.
• Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
• Inspected merchandise and sent damaged pieces for repair before shipment.
• Verified transactions, product orders and shipping dates and entered information into databases and reports.