KEI WUN, Summer NG
Burnaby,BC
Summary
I am a well-educated and experienced individual who has worked in multiple fields. I am passionate about learning and open to challenges. I am highly adaptable to new environments and my previous work experience has helped me become more professional in the hospitality industry.
Overview
13
13
years of professional experience
1
1
Certification
Work History
(Part Time) Dental Receptionist
Dr. Phoebe Tsang
10.2023 - 05.2024
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
- Processed medical insurance claims and payments.
Private Home Tutor
Private Company
05.2022 - 12.2022
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Supported students with helpful study habits and exam strategies.
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
House Manager
Welllink Management Limited
08.2021 - 03.2022
- Assisted residents with daily hygiene and living tasks.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Managed all intake and discharge paperwork and procedures for residents.
- Oversaw budget to manage expenditures and control costs.
- Recruited, hired and trained housekeeping staff to maintain competent workforce.
- Defined clear targets and objectives and communicated to other team members.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Personal Assistant to the Chief Executive Officer
Well Land Investment
11.2020 - 07.2021
- Coordinated events, prepared agendas and managed schedule for CEO.
- Booked travel by coordinating and reserving transportation and lodging.
- Scheduled regular maintenance for employer vehicles and other items such as house renovation, inventories and luxury goods.
- Managed household budget by paying bills and balancing checking account.
- Answered incoming phone calls and emails, and presented urgent requests for timely response.
- Tackled special projects such as private interviews, family parties and charities events to meet tight deadlines.
- Organized and coordinated conferences and monthly meetings.
- Handled confidential and sensitive information with discretion and tact.
Personal Assistant to the Chief Executive Officer
Crown International Limited
06.2020 - 11.2020
- Coordinated events, prepared agendas and managed schedule for CEO.
- Booked travel by coordinating and reserving transportation and lodging.
- Scheduled regular maintenance for employer vehicles and other items.
- Managed household budget by paying bills and balancing checking account.
- Answered incoming phone calls and emails, and presented urgent requests for timely response.
- Oversaw payroll by reviewing timesheets.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Organized and coordinated conferences and monthly meetings.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
House Manager
Damo Gold Ocean
08.2018 - 02.2020
- Assisted residents with daily hygiene and living tasks.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Managed all intake and discharge paperwork and procedures for residents.
- Oversaw budget to manage expenditures and control costs.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Recruited, hired and trained housekeeping staff to maintain competent workforce.
- Trained and supervised staff on proper cleaning techniques, safety protocols and customer service to increase quality standards.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Inflight Safety Trainer
Hong Kong Airlines
01.2018 - 06.2018
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Developed strong communication and organizational skills through working on group projects.
Flight Attendant
Cathay Pacific Airways
03.2015 - 01.2018
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Answered passenger questions and provided solutions to issues arising during flights.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Ensured safety and comfort of customers onboard aircraft.
- Resolved passenger conflicts and medical emergencies during flights.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
Front Desk Receptionist
Gloucester Luk Kwok Hotel
08.2013 - 01.2014
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
Front Office Management Trainee
Banyan Tree Resort- Angsana Velavaru Spa&Resort
01.2013 - 07.2013
- Demonstrated leadership skills in managing projects from concept to completion.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Developed strong communication and organizational skills through working on group projects.
- Worked well in a team setting, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
F&B Trainee
Jialu Chinese Restaurant
07.2011 - 01.2012
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Helped office staff prepare reports and presentations for internal or client-related use.
Education
Bachelor of Arts - Hotel And Event Management
IMI University
Associate of Arts - Communication Studies
Capilano University
North Vancouver, BC12-2024
Skills
- Customer service
- Computer proficiency
- Follow-up skills
- Administrative support
- Product and service solutions
- Problem resolution
Languages
English
Full Professional
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Certification
- CPR/AED Certification
- First Aid Certification
First Aid Certificate
St.John Ambulance CPR&AED / Standard First Aid Certificate.
Timeline
(Part Time) Dental Receptionist
Dr. Phoebe Tsang
10.2023 - 05.2024
Private Home Tutor
Private Company
05.2022 - 12.2022
House Manager
Welllink Management Limited
08.2021 - 03.2022
Personal Assistant to the Chief Executive Officer
Well Land Investment
11.2020 - 07.2021
Personal Assistant to the Chief Executive Officer
Crown International Limited
06.2020 - 11.2020
House Manager
Damo Gold Ocean
08.2018 - 02.2020
Inflight Safety Trainer
Hong Kong Airlines
01.2018 - 06.2018
Flight Attendant
Cathay Pacific Airways
03.2015 - 01.2018
Front Desk Receptionist
Gloucester Luk Kwok Hotel
08.2013 - 01.2014
Front Office Management Trainee
Banyan Tree Resort- Angsana Velavaru Spa&Resort
01.2013 - 07.2013
F&B Trainee
Jialu Chinese Restaurant
07.2011 - 01.2012
- CPR/AED Certification
- First Aid Certification
Bachelor of Arts - Hotel And Event Management
IMI University
Associate of Arts - Communication Studies
Capilano University
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