Keithra Marie Ortiz
San Jose
Summary
Healthcare professional with 35 years of experience, specializing in organizational and communication excellence. Proven track record in managing tasks efficiently under pressure, enhancing office operations through effective problem-solving. Skilled in stakeholder engagement, ensuring clear communication and timely management of responsibilities. Committed to optimizing administrative support for healthcare teams to improve patient care and collaboration.
Overview
36
36
years of professional experience
Work History
Unit Secretary
Stanford Children's Hospital
Palo Alto
02.2010 - Current
- Provide comprehensive support to physicians, nursing staff, and families, ensuring smooth operations within the NICU.
- Serve as the acting Lead USA for scheduling, overseeing staff schedules, and facilitating meetings to align team efforts.
- Efficiently dispatch emergency teams over the PA system for emergent deliveries and urgent code blue calls for neonatal, pediatric, and adult cases.
- Manage department and administrative supplies by coordinating orders from multiple vendors, utilizing the company P card for transactions and maintaining accurate card reconciliations.
- Administer the ordering of children's books, supporting the reading program that enriches the lives of patients and families in the NICU.
- Contribute as a member of the Neuro NICU research team, collaborating on innovative projects to improve patient outcomes.
- Develop and implement several work processes to enhance operational efficiency and service delivery.
- Supervise NICU volunteers, guiding them to effectively assist in patient and family care activities.
Unit Secretary
Stanford Children's Hospital
Palo Alto
05.2000 - Current
- Provided unit support to physicians, nursing staff and families on the general pediatric floor
- Cross trained and supported patients in the CCP unit
- Facilitated group time with patients
Patient Placement Coordinator 5/2006-2/2010
Stanford Children's Hospital
Palo Alto
05.2006 - 02.2010
- Received requests for all pediatric admissions and transfers from within the organization and outside institutions
- Triage requests and communicated with staff and community physicians regarding patient admission needs/requirements.
- Communicated admission plans with Dispatch
- Identify and troubleshoot any potential issues with physicians, administration and MCP.
Valley Connections Call Center Representative
Santa Clara Valley Medical Center Hospital & Clinics
San Jose
02.2002 - 08.2002
- Managed high volumes of inbound calls from patients and families.
- Assisted patients with appointment scheduling and information inquiries.
- Provided empathetic support to callers experiencing medical concerns and emergencies.
- Documented patient interactions accurately in hospital database systems.
- Collaborated with healthcare staff to address patient needs effectively.
- Maintained confidentiality of patient information throughout all communications.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Interviewed and qualified patients for various government healthcare insurance programs.
- Scheduled emergent and non-emergent patient appointments.
Apheresis Coordinator
Stanford Medical Center
Palo Alto
04.1995 - 05.2000
- Daily monitoring and graphing of bone marrow transplant patients responses to platelet and blood transfusions
- Identified and communicated with the medical team of any concerns or issues that were discovered post infusions.
- Held weekly HLA meetings to discuss patient progress and troubleshoot any possible issues or patient specific needs
- Ordered HLA specific products for patients per physcian requests
- Attended daily pediatric and adult BMT rounds
- Author departmental policies, procedures and guidelines
Transfusion Services Medical Assistant & Apheresis
Stanford Medical Center
Palo Alto
04.1990 - 05.2000
- Took medical histories on potential platelet donors.
- Set up and tear down of Apheresis machines
- Monitored donor progress and assesed for any potential donor reactions
- Daily machine QC
- Platelet donation recruitment within the community
- Run lists to find donors with specific HLA compatible antigens for patients with special needs
- Recruitment for the National Marrow Donor Program
Education
Certificate of Technical Studies - Neurodiagnostic Technician
Institute of Health Sciences
Frederick, MD09-2022
Certificate - Medical Assisting
Bryman College
CA06-1989
Skills
- Microsoft Office
- Customer service
- Supply management
- Data entry accuracy
- Time management
- Administrative support
- HIPAA compliance
- Policy writing
- Phone reception
- Patient data confidentiality
- Detail-oriented approach
- Medical office management
- Communication
- Analytical thinking
- Prioritizing tasks
- EPIC charting
References
References available upon request.
Timeline
Unit Secretary
Stanford Children's Hospital
02.2010 - Current
Patient Placement Coordinator 5/2006-2/2010
Stanford Children's Hospital
05.2006 - 02.2010
Valley Connections Call Center Representative
Santa Clara Valley Medical Center Hospital & Clinics
02.2002 - 08.2002
Unit Secretary
Stanford Children's Hospital
05.2000 - Current
Apheresis Coordinator
Stanford Medical Center
04.1995 - 05.2000
Transfusion Services Medical Assistant & Apheresis
Stanford Medical Center
04.1990 - 05.2000
Certificate of Technical Studies - Neurodiagnostic Technician
Institute of Health Sciences
Certificate - Medical Assisting
Bryman College