Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
AssistantManager
Keith Lee Sibanda

Keith Lee Sibanda

Edmonton,Canada

Summary

Dynamic administrative specialist with extensive experience in delivering exceptional office support and customer service. Recognized for reliability and adaptability, ensuring seamless operations while fostering a collaborative team environment. Resourceful in preventive maintenance of building systems and adept at responding to both routine and emergency situations with a proactive mindset. Proven ability to enhance customer experiences through effective communication and problem-solving skills, consistently upholding high safety standards and promoting a positive atmosphere. Strong background in food service operations emphasizes quality and safety in food preparation.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Assistant Electrician

K-Watts Electrical Maintenances
07.2024 - 07.2025
  • Installing, repairing, and maintaining electrical systems in residential, commercial, and industrial settings.
  • Installing wiring, outlets, lighting fixtures, and breaker panels during basement renovations.
  • Installing insulation, drywall installation, and general construction tasks for basement remodels and painting.
  • Ensured compliance with safety regulations and electrical codes.
  • Transporting tools, materials, and equipment while maintaining a clean and organized workspace.
  • Assisted electricians in installing, maintaining, and repairing electrical systems and equipment.
  • Operated hand and power tools safely for various electrical tasks.
  • Documented work performed and materials used for accurate record-keeping on job sites.
  • Installed and maintained electrical systems in compliance with safety standards.
  • Assisted senior electricians in troubleshooting complex electrical issues to ensure operational efficiency.
  • Led residential and commercial painting projects ensuring high-quality finishes and adherence to client specifications.

Administrative Receptionist

Trinity Lodge Retirement Residence
03.2020 - 11.2024
  • Answered calls using proper telephone etiquette and transferring to proper extensions.
  • Delivered exceptional clerical and word processing support, including assisting with special projects.
  • Maintained detailed and correct records of visitor check-ins and customer inquiries using secure filing system.
  • Processed incoming and outgoing documentation and managed cash and credit card payments with precision.
  • Enhanced customer satisfaction by efficiently resolving complaints and disputes.
  • Directed visitors to proper departments while supporting a professional and welcoming demeanor.
  • Managed front desk operations, ensuring smooth workflow and positive visitor experiences.
  • Coordinated scheduling for meetings, appointments, and conference rooms efficiently.
  • Maintained an organized filing system for both physical and digital records, enabling easy access to important documents when needed.
  • Trained new staff on company policies and customer service protocols.
  • Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.

Food Service Worker

Trinity Lodge Retirement Residence
12.2015 - 03.2020
  • Operated kitchen equipment and maintained cleanliness to ensure food safety standards.
  • Trained new staff on food preparation techniques and service protocols.
  • Collaborated with team members to streamline workflow during peak service hours.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Implemented strategies that reduced escalations by addressing root causes of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Provided exceptional customer service, addressing resident inquiries and concerns effectively.

Education

Mathematics 30-2

Bow Valley College
12.2022

English 30-1

Bow Valley College
12.2021

High School - Computer Operations & Packages

Gifford High School
12.2014

Skills

  • Office Administration & Reception Desk Management
  • Customer Service & Client Relations
  • Database Administration & Information Protection
  • Time Management & Organization Skills
  • Verbal & Written Communication
  • Safe Food Handling & Certified Food Safety Practices
  • Microsoft Office Suite (Word, Excel, Outlook etc)
  • Multi-Line Telephone System Operations
  • Electrical troubleshooting
  • Data entry
  • Documentation
  • Positive attitude
  • Strong work ethic
  • Quick learner

Accomplishments

  • Held first-point-of-contact for all internal and external communications with executive-level officers.
  • Assisted management with the training of new staff members.
  • Awarded "Employee of the Month" for delivering outstanding administrative support and customer service.

Certification

  • Food Safety Certification.
  • Confined Space Awareness (CSTS 2020)
  • BLS Certification.
  • CSTS Certification
  • WHMIS Certification
  • Computer Operations & Packages Certification.
  • CPR & First Aid Certification.

Languages

English
Full Professional
Zulu
Full Professional
Ndebele
Full Professional
Shona
Professional Working

Timeline

Assistant Electrician

K-Watts Electrical Maintenances
07.2024 - 07.2025

Administrative Receptionist

Trinity Lodge Retirement Residence
03.2020 - 11.2024

Food Service Worker

Trinity Lodge Retirement Residence
12.2015 - 03.2020

English 30-1

Bow Valley College

High School - Computer Operations & Packages

Gifford High School

Mathematics 30-2

Bow Valley College

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Keith Lee Sibanda