Keith Gabriel Victorino
Toronto,ON
Summary
Proactive and passionate worker who strives to fulfill the needs of the company and to give high quality customer service. Takes initiative when serving passengers by helping them during their check-in process and giving aid by giving reassuring and friendly interactions. Has exceptional knowledge of airport and airline work procedures. Always seeks ways to improve service by collaborating with co-workers, and emphasizes teamwork and excellent communication skills.
Overview
5
5
years of professional experience
Work History
Cashier
Sportchek
06.2024 - Current
- Greeted customers entering store and made sure to inquire about their needs
- Aided customers with locating items and issues with product returns and inquiries
- Helped resolve customer complaints and always made sure to handle unpleasant customer interactions with professionalism
- Operated cash registers for cash, credit/debit, and gift cards with superb accuracy
- Established personal connections with customers to ensure exceptional customer service and encourage repeated business
- Adept in pitching and selling "our brand" which includes raising customer awareness on things such as Jumpstart Donations Program, Canadian Tire Loyalty Program, and signings for Canadian Tire MasterCard's
- Made sure merchandise was always stocked, tagged, and displayed in a neat and presentable fashion
Passenger Service Ambassador
Air Transat
09.2023 - 12.2023
- Greeted customers and clients to create welcoming atmosphere.
- Assisted passengers with checking in luggage and aided them in obtaining boarding passes
- Guided customers to the various check in desks, security gates, and terminals
- Provided information regarding upcoming flights and potential delays
Micro Fulfillment Clerk
Loblaw
01.2020 - 10.2023
- Assists in maintaining a clean, organized work environment by following safety protocols and procedures
- Processed orders using SAP software system and ensured accuracy of data entry
- Coordinated the flow of materials from receiving area to production line efficiently
- Utilized strong communication skills to ensure smooth work flow between departments
- Inspected incoming goods for quality assurance purposes before stocking shelves
- Organized warehouse storage areas for maximum efficiency and safety
Education
Ontario College Diploma - Flight Services And Cabin Management
Seneca College of Applied Arts And Technology
12.2023
High School Diploma -
William Lyon Mackenzie Collegiate Institute
06.2021
Skills
- Customer Engagement
- Decision-Making
- Brand Awareness
- Product Knowledge
- Customer Service
- Problem-Solving
- Airplane cabin knowledge
Timeline
Cashier
Sportchek
06.2024 - Current
Passenger Service Ambassador
Air Transat
09.2023 - 12.2023
Micro Fulfillment Clerk
Loblaw
01.2020 - 10.2023
Ontario College Diploma - Flight Services And Cabin Management
Seneca College of Applied Arts And Technology
High School Diploma -
William Lyon Mackenzie Collegiate Institute
Similar Profiles
Payton BakerPayton Baker
Cashier at SportchekCashier at Sportchek
Gursevak BillingGursevak Billing
Sales Associate at SportChekSales Associate at SportChek
Katherine SnyderKatherine Snyder
Back of House Lead at SportchekBack of House Lead at Sportchek