Keith Charles Pinto
Calgary,Canada
Summary
Hi, I'm Keith Pinto, I am versatile professional with extensive experience across various roles. Currently excelling as a Store Representative at a busy gas station and Meat Cutter/Clerk at one of Calgary's renowned grocery stores, I prioritize top-tier customer service and maintain store orders with precision. As a meat cutter and clerk, I enhanced my handling and cutting skills. I also prepare various meat cuts for customers, ensuring safety and efficiency. Previously, I spearheaded marketing campaigns to boost online presence and ensured brand coherence as a Marketing Coordinator. Additionally, in IT, I implemented robust security measures and ensured compliance within healthcare settings. Through diverse roles, I've honed strong communication, problem-solving, and teamwork skills.
Overview
15
15
years of professional experience
Work History
Meat Department Clerk/Cutter
Sobeys
01.2024 - Current
- Packaged meat products securely using appropriate wrapping materials to ensure freshness during transport home from store by customers.
- Wrapped, weighed, and filled products with efficiency to manage a high volume of customers.
- Followed proper safety, handling, and cross-contamination procedures.
- Handled customer concerns or complaints with professionalism and care, reinforcing a positive company image and cultivating long-term relationships.
STORE REPRESENTATIVE
Parkland (ESSO)
01.2023 - Current
- Provided exceptional customer service at a retail convenience store within a busy gas station in Calgary
- Enhanced customer satisfaction by providing exceptional service and addressing inquiries promptly.
- Assisted in training new hires, helping them become proficient in store policies, procedures, and product knowledge.
- Assisted in loss prevention efforts with vigilant monitoring of the sales floor and prompt reporting of suspicious activity.
- Contributed to inventory management, conducting regular stock checks and ensuring accurate records.
- Developed strong relationships with customers, fostering loyalty and repeat business through personalized interactions.
MARKETING COORDINATOR
Lucky Smart Trading
01.2018 - 10.2022
- Collaborated with the marketing team to plan and execute marketing strategies for the trading company
- Answered general marketing department inquiries by email, phone, and mail.
- Developed visually engaging marketing materials to support product launches and promotions.
- Composed daily posts for social media and helped build a corporate presence on Twitter, Facebook, and Instagram.
- Developed and executed marketing plans for trade shows and other events to increase brand awareness.
IT HELP DESK TECHNICIAN
ATOS
08.2015 - 12.2017
- Provided technical support to hospital staff, addressing hardware and software issues promptly and efficiently
- Configured hardware, devices, and software to set up work stations for employees.
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
- Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
CUSTOMER SERVICE/SALES/TECHNICAL SUPPORT SPECIALIST
PNI-KMPG / Stream Global Services / VXI Philippines
01.2009 - 07.2015
- Developed a deep understanding of our products to persuade and build confidence in clients effectively
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
- Documented support interactions for future reference.
- Collaborated with cross-functional teams for complex problem-solving, leading to improved operational efficiency.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
Education
DIPLOMA - BUSINESS ADMINISTRATION - Integrated Marketing Communications
Bow Valley College
Calgary, Alberta12.2024
Bachelor of Science - Nursing
Far Eastern University
Philippines04.2008
Skills
- Customer Service
- Knife Handling
- Workplace Safety
- Cleanliness standards
- Merchandise Stocking
- Food Safety Compliance
- Cash Handling
- Reliability and punctuality
- Customer Relations
- Ticket management
- Technical Troubleshooting
- User Support
Languages
English, Advanced
Full Professional
Tagalog
Native or Bilingual
Availability
Willing to give full-time availability in order to work more hours
Timeline
Meat Department Clerk/Cutter
Sobeys
01.2024 - Current
STORE REPRESENTATIVE
Parkland (ESSO)
01.2023 - Current
MARKETING COORDINATOR
Lucky Smart Trading
01.2018 - 10.2022
IT HELP DESK TECHNICIAN
ATOS
08.2015 - 12.2017
CUSTOMER SERVICE/SALES/TECHNICAL SUPPORT SPECIALIST
PNI-KMPG / Stream Global Services / VXI Philippines
01.2009 - 07.2015
DIPLOMA - BUSINESS ADMINISTRATION - Integrated Marketing Communications
Bow Valley College
Bachelor of Science - Nursing
Far Eastern University
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