Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Keith Sugimura

Carson

Summary

Dedicated IT support specialist with a strong background in cybersecurity and customer service. Proven ability to manage order entry and troubleshoot systems, ensuring efficient operations and exceptional user experiences.

Overview

9
9
years of professional experience

Work History

IT Assistance and Security Managment

Mcnamara Investment, Inc.
01.2020 - Current
  • Enabled and secured Remote Desktop access for end-user systems to support remote connectivity.
  • Conducted cybersecurity awareness training focused on phishing prevention and secure email behavior.
  • Installed, configured, and tested CCTV/security camera systems to ensure proper coverage and functionality.

Order Entry/Help Desk

Sitmatic
05.2017 - Current
  • Managed order entry and ensured timely, accurate processing of customer transactions.
  • Provided customer support by delivering product details and shipment tracking updates.
  • Administered user accounts and group permissions within Cisco network management systems
  • Managed employee's device deployment including imaging, software provisioning, printer configuration, and network connectivity
  • Help trouble shoot the phone system Intermedia
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Education

No Degree - Cyber Security

Cal State Long Beach
Long Beach, CA
08-2026

Skills

  • Comptia Security Certified
  • Customer service
  • Problem-solving
  • Attention to detail
  • Computer skills
  • Problem resolution
  • Calm under pressure

Interests

I am a DJ and music producer with over 30 years of experience in beat production, studio development, and live performance I have built and configured multiple recording studios, including a music studio at Cerritos College

I have also volunteered as a DJ instructor, teaching youth through the Filipino Youth Coalition in San Jose, CA

In addition to music, I actively expand my knowledge in cybersecurity—particularly Red Team concepts—IT networking, finance, and music production

Timeline

IT Assistance and Security Managment

Mcnamara Investment, Inc.
01.2020 - Current

Order Entry/Help Desk

Sitmatic
05.2017 - Current

No Degree - Cyber Security

Cal State Long Beach

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Keith Sugimura