Keith Persaud
Medicine Hat,AB
Summary
Proven leader in retail management, adept at enhancing store operations and performance analysis, significantly improving customer satisfaction at Lowes Canada. Skilled in business networking and store maintenance, fostering robust client relationships and a positive work environment. Achieved notable success in inventory control and staff development, driving operational excellence and financial performance.
Overview
12
12
years of professional experience
Work History
Store Manager
Rona Canada
Lloydminster
01.2019 - 07.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
District Commercial Manager Sask and BC
Lowes And Rona Canada
Saskatchewan
07.2018 - 07.2019
- Strengthened client relationships through regular communication and timely resolution of issues, leading to increased customer satisfaction.
- Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
- Enhanced product offerings by conducting market research and identifying emerging trends within the industry.
- Monitored competitor activity, utilizing insights to inform strategic planning and decision-making processes.
Assistant Manager Sales and Operations
Lowes Canada
Regina, SK
07.2016 - 04.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Department Manager Plumbing
Lowes Canada’s
Regina, SK
01.2015 - 05.2016
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Communicated with managers of other departments to maintain transparency.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
Sales Specialist
Lowes Canada
Regina, SK
04.2013 - 04.2015
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
Sales Associate
Lowes Canada
Regina, SK
03.2012 - 02.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Store Owner/Manager
Giant Tiger
Medicine Hat
07.2022 - Current
- Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
- Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
- Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
- Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
Education
Agriculture And Aquaculture - Agricultural Studies
University
Guyana 06.1998
Skills
- Store operations
- Business Networking
- Store maintenance
- Performance Analysis
Languages
English
Professional Working
Timeline
Store Owner/Manager
Giant Tiger
07.2022 - Current
Store Manager
Rona Canada
01.2019 - 07.2022
District Commercial Manager Sask and BC
Lowes And Rona Canada
07.2018 - 07.2019
Assistant Manager Sales and Operations
Lowes Canada
07.2016 - 04.2018
Department Manager Plumbing
Lowes Canada’s
01.2015 - 05.2016
Sales Specialist
Lowes Canada
04.2013 - 04.2015
Sales Associate
Lowes Canada
03.2012 - 02.2013
Agriculture And Aquaculture - Agricultural Studies
University