Keith Marshall
San Diego
Overview
7
7
years of professional experience
Work History
Lead Case Manager (Affirming Services)
North County LGBTQ Resource Center
Oceanside
12.2023 - 06.2025
- Supervised team of case managers, ensuring effective service delivery to LGBTQ+ clients.
- Developed individualized case plans, connecting clients to housing, mental health services, and support groups.
- Monitored client progress, adjusting case plans to achieve desired outcomes.
- Collaborated with local organizations to enhance resource availability for clients.
- Maintained accurate client records, ensuring compliance with organizational policies and regulations.
- Facilitated staff training on best practices in case management and cultural competency.
Health Educator HIV - Services
Family Health Centers of San Diego
San Diego
05.2023 - 12.2023
- Facilitated project data collection and evaluation to ensure accurate reporting.
- Developed health education curricula and topic outlines utilizing diverse learning techniques.
- Conducted assessments and counseling sessions, delivering current health information to patients.
- Executed outreach initiatives at community events, promoting culturally relevant materials.
Supervisor/ RX
CVS Pharmacy
San Diego
02.2018 - 05.2023
- Reviewed and validated theaccuracy of charges, including service dates, provided services, locations, patient identification, and provider signatures.
- Executed data entry for prescriptions, scheduling, and payroll, entering over 100 records daily.
- Handled over 30 calls daily, signing up new customers and retrieving relevant customer data.
- Completed weekly and quarterly documentation to ensure eligibility, funding, and compliance with state policies.
- Maintained confidentiality of sensitive client information, including prescriptions and legal documents.
- Provided quality customer service by listening patiently and communicating company policies with empathy.
- Upheld compliance with pharmacy policies and federal regulations such as HIPAA.
- Trusted by management to handle confidential information.
Education
Masters - Social Work
UMass Global
Long Beach, CA05.2025
Bachelor of Arts - Sociology
University California, Chico
Chico, CA12.2023
Skills
- Case management
- Data analysis
- Health education
- Client advocacy
- Project management
- Community outreach
Accomplishments
- Was recognized by The WORD San Diego for working to bring representation and services to our diverse community in 2025.
Timeline
Lead Case Manager (Affirming Services)
North County LGBTQ Resource Center
12.2023 - 06.2025
Health Educator HIV - Services
Family Health Centers of San Diego
05.2023 - 12.2023
Supervisor/ RX
CVS Pharmacy
02.2018 - 05.2023
Masters - Social Work
UMass Global
Bachelor of Arts - Sociology
University California, Chico