Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Keith Mah

Vancouver,BC

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Assistant Manager

Eyestar Optical
05.2006 - 09.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Trained personnel in order to develop key skills.

Optician

Eyestar Optical
12.2002 - 08.2005
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Measured seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Suggested optional items such as lens coatings and high index lenses to improve patient experience with eyeglasses.
  • Verified and updated patient records promptly to guarantee accurate prescription information.
  • Operated lensometers to orient and mark uncut lenses for eyeglasses.
  • Adjusted and repaired new and previously purchased frames to satisfy customer demands.
  • Helped clients try on and select new frames and recommended lens options to meet specific needs.
  • Confirmed quality control standards were met for all eyewear and contact lenses.

Optician

In-Look Optical
12.2000 - 08.2002
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Measured seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Suggested optional items such as lens coatings and high index lenses to improve patient experience with eyeglasses.
  • Operated lensometers to orient and mark uncut lenses for eyeglasses.
  • Helped clients try on and select new frames and recommended lens options to meet specific needs.
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
  • Verified and updated patient records promptly to guarantee accurate prescription information.

Optician

Fort Optical
06.1998 - 01.2000
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Measured seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Suggested optional items such as lens coatings and high index lenses to improve patient experience with eyeglasses.
  • Confirmed quality control standards were met for all eyewear and contact lenses.
  • Verified and updated patient records promptly to guarantee accurate prescription information.
  • Operated lensometers to orient and mark uncut lenses for eyeglasses.
  • Adjusted and repaired new and previously purchased frames to satisfy customer demands.
  • Helped clients try on and select new frames and recommended lens options to meet specific needs.

Optician

Douglas College
10.1998 - 10.1998
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Measured seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Suggested optional items such as lens coatings and high index lenses to improve patient experience with eyeglasses.
  • Confirmed quality control standards were met for all eyewear and contact lenses.
  • Verified and updated patient records promptly to guarantee accurate prescription information.
  • Operated lensometers to orient and mark uncut lenses for eyeglasses.
  • Adjusted and repaired new and previously purchased frames to satisfy customer demands.
  • Helped clients try on and select new frames and recommended lens options to meet specific needs.

Optical Assistant

Dr Alan R. Boyco
07.1997 - 08.1997
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
  • Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
  • Managed administrative duties with phone reception, appointment scheduling and payment processing.
  • Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.

Education

Diploma - Dispensing Optician

Douglas College
Coquitlam, BC
06.1998

Skills

  • Task Delegation
  • Product and Service Knowledge
  • Customer Rapport
  • Staff Supervision
  • Money Handling
  • Product Branding
  • Negotiation
  • Team Motivation

Languages

English
Professional Working

Certification


  • Licensed Optician - 25 years

Timeline

Assistant Manager

Eyestar Optical
05.2006 - 09.2023

Optician

Eyestar Optical
12.2002 - 08.2005

Optician

In-Look Optical
12.2000 - 08.2002

Optician

Douglas College
10.1998 - 10.1998

Optician

Fort Optical
06.1998 - 01.2000

Optical Assistant

Dr Alan R. Boyco
07.1997 - 08.1997

Diploma - Dispensing Optician

Douglas College

Similar Profiles

CREATE PROFILE
Keith Mah