Keith Johnston

• Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
• Expanded business through effective network development, identifying new, and prospective clients.
• Developed business pipeline using cold and warm techniques.
• Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
• Top performer several months running with personal best of 15 'Stage 3' meetings with target of 9.

Certificate in Sales and Client Services

• Achieved top performance selling FedEx services B2B by strategically adapting to rapidly changing, competitive environment.
• Established new customer accounts through perseverance, dedicated cold calling and exceptional service.
• Improved sales by managing sales lifecycle from lead generation through to contract negotiations and closings.
• Promoted to Lead Agent (assistant manager) position. Reported directly to senior management. Duties included coaching various members of the team to achieve top performance by sharing sales and motivational techniques, interviewing potential employees, supervising teams, providing on the job training and training for new staff.
• Awarded International Ttec Platinum Award for Superior Performance in Quarter 1, 2 and 3 2021 and the Ttec Belfast Award for Top Performer 6 Months Running.
• Surpassed monthly sales targets consistently and maintained solid Key Performance Indicator rankings with personal best of $4526 average daily net revenue achieved in one month alone with monthly target of $600.

• Trained in B2B, B2C sales and in financial advising.
• Cold called solicitors to pitch the company's creditor negotiation and business restructuring services for their clients in distress. Relationships were created with solicitors who would 'introduce' clients in need of these services.
• Pitched relevant services to the clients referred from introducer's, booked them in for consultation and finally closed the sale.
• Maintained a calm and professional manner when dealing with distressed clients due to the nature of the business.
• Used consultative sales approach to understand customer needs and recommend relevant services.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Trained and coached various team members on new systems and to help them achieve their targets.
• Sales achievements – Exceeded the £6000 monthly target by averaging £10,000 per month (£15,750 in one month as a personal best).

• Retained excellent client satisfaction ratings through outstanding service delivery.
• Developed and implemented sales strategies to increase profits.
• Trained and mentored new sales representatives.
• Top sales rep several months running by consistently exceeding targets.

• Owner/managing director dealing with variety of situations, including daily running of business, marketing, web design, social networking, book keeping, accounts and interacting with clients face to face to ensure customer satisfaction.
• Traded for over two years with success providing recording and rehearsal services for musicians.
• Sales and customer service techniques used to ensure returning customers.
• Essential management, customer relations and sales experience achieved.
• Turnover of £15,263.50 in the first year and £29,396.40 in year two showing a marked increase in sales.