Keith Heppler
Toronto,ON
Summary
Versatile worker with comprehensive experience managing operations of warehouses and restaurants . Detail-oriented and organized with expertise in time management and customer service.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Material Handler/Receiver
Real Food For Real Kids
12.2023 - Current
- Received and distributed incoming materials to designated areas.
- Inspected materials for any damages or defects upon receipt.
- Performed regular cycle counts to ensure accuracy of inventory records.
- Collaborated with supervisors to develop efficient methods for storing goods.
- Operated forklift in a safe manner
- Operated narrow aisle reach truck and powered hand truck in a safe manner.
- Helped develop and improve standard practices in my department
Warehouse Manager
Greenside Group Inc
Toronto, ON
04.2018 - Current
- Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
- Negotiated with carriers and warehouse operators for services and preferential rates.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Trained staff on material handling processes to reduce shipping times.
- Developed and documented standard and emergency operating procedures for receiving and shipping products or materials.
- Handled departmental scheduling to maintain proper staffing for shifts.
- Generated warehouse shipping documents, packing lists and invoices.
- Prepared inventory for shipment by attaching tags and labels.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Consistently met company and department objectives within budget and time constraints.
Server/Bartender
Chula
06.2017 - 05.2018
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Operated POS terminals to input orders, split bills and calculate totals.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Kitchen Manager
Sadies Diner
Toronto, ON
01.2014 - 06.2015
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Coached staff on strategies to enhance performance and improve customer relations.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Resolved problems or concerns to satisfaction of involved parties.
- Oversaw food preparation, production and presentation according to quality standards.
- Worked with vendors to establish strong relationships and maintain proper inventory supplies.
- Received, organized and rotated paper goods and food ingredients.
Delivery Driver
Gateway Gourmet
Waterloo, ON
02.2009 - 07.2010
- Transported and safely delivered items to prevent damage or loss.
- Handled merchandise in accordance with product handling standards.
- Navigated routes with relevant map programs and GPS systems.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Utilized street maps to plan and determine most efficient routes.
Education
High School Diploma -
Waterloo Collegiate Institute
Waterloo, ON06.2007
Skills
- Facility Maintenance
- Interpersonal Relationships
- Conflict Resolution
- Emotional Intelligence
- Team Building and Leadership
- Inventory Management
- Employee Scheduling
- Critical Thinking
- Receiving Oversight
Certification
- Licensed Narrow Isle Reach Truck Operator - 2023
- Valid G License - 2010
- Authorized Counter Balance Fork Lift Operator - 2024
- Walking Tow Motor Operator - 2023
Timeline
Material Handler/Receiver
Real Food For Real Kids
12.2023 - Current
Warehouse Manager
Greenside Group Inc
04.2018 - Current
Server/Bartender
Chula
06.2017 - 05.2018
Kitchen Manager
Sadies Diner
01.2014 - 06.2015
Delivery Driver
Gateway Gourmet
02.2009 - 07.2010
High School Diploma -
Waterloo Collegiate Institute
- Licensed Narrow Isle Reach Truck Operator - 2023
- Valid G License - 2010
- Authorized Counter Balance Fork Lift Operator - 2024
- Walking Tow Motor Operator - 2023
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