Keith Gropp
Regina,SK
Summary
Proven leader and efficient problem-solver, I excelled at Canada Post by enhancing delivery accuracy and fostering team collaboration. Leveraging my route management and teamwork skills, I significantly contributed to operational improvements and customer satisfaction, demonstrating a commitment to excellence and reliability in fast-paced environments.
Overview
2001
2001
years of professional experience
Work History
Letter Carrier
Canada Post
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Adhered to all postal regulations and guidelines, ensuring compliance with federal laws and maintaining the integrity of the mail system.
- Supported seasonal initiatives such as holiday package deliveries by adjusting routes and schedules to accommodate increased volume during peak periods.
- Managed time effectively to complete all scheduled deliveries within expected time frames, ensuring consistent service levels for customers.
- Provided prompt mail delivery to businesses and residences on specified route.
- Sorted and cased Number+ pieces of mail each day with high accuracy.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
Financial Advisor
Self-employeed
- Provided comprehensive retirement planning services, ensuring clients maintain their desired lifestyle postretirement.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Mentored junior advisors, sharing knowledge, expertise, and best practices to enhance team performance.
- Delivered strategic investment advice for individual and corporate clients.
Assistant Manager
Kal Tire
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Account Manager
Schneider’s Meats
12.1996 - 12.2000
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Built relationships with customers and community to promote long term business growth.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
Education
Bachelor Of Commerce - Accounting
Dalhousie University
Halifax, None06.1993
Skills
- Route navigation
- Delivery accuracy
- Mechanical aptitude
- Package handling
- Safety awareness
- Hand-eye coordination
- Load lifting
- Vehicle maintenance
- Street orientation
- Efficient driving
- Route management
- Weather tolerance
- Vehicle loading
- Technology use
- Vehicle inspections
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Multitasking
- Punctuality
- Reliability
- Critical thinking
- Organizational skills
- Physical strength
- Decision-making
- Team building
Languages
English
Native or Bilingual
Timeline
Account Manager
Schneider’s Meats
12.1996 - 12.2000
Letter Carrier
Canada Post
Financial Advisor
Self-employeed
Assistant Manager
Kal Tire
Bachelor Of Commerce - Accounting
Dalhousie University
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