Keith Blakley
Lawrence Station,NB
Summary
Since 2004 I have been employed by or in partnership with Arauco St Stephen via on onsite contractor. I am very familiar with the facility itself and all of its various lines and processes, along with its staff/management.
Overview
13
13
years of professional experience
Work History
Service Technician
Axalta Woods Coatings
11.2014 - 05.2025
- Diagnosed and repaired coating application equipment to ensure optimal performance and reliability.
- Assisted customers with troubleshooting issues, providing effective solutions to enhance satisfaction.
- Performed routine maintenance on machinery, reducing downtime and extending equipment lifespan.
- Collaborated with team members to streamline workflows, resulting in improved service efficiency.
- Trained new technicians on safety protocols and operational procedures to maintain compliance standards.
- Implemented process improvements that enhanced productivity and reduced service response times.
- Conducted quality inspections of finished products, ensuring adherence to industry standards and specifications.
- Developed technical documentation for service processes, facilitating knowledge transfer among staff members.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Inspected equipment to diagnose operational issues.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
Service Technician
AkzoNobel
08.2012 - 10.2014
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
- Managed inventory levels effectively by accurately recording usage data and proactively replenishing stock when needed.
Education
High School Diploma -
St Stephen High School
St. Stephen, NB06-1997
Skills
- Inventory management- I have many year experience in managing inventor, placing orders, tracking volumes and usages, and rotation of stock to insure inventory does not age
Timeline
Service Technician
Axalta Woods Coatings
11.2014 - 05.2025
Service Technician
AkzoNobel
08.2012 - 10.2014
High School Diploma -
St Stephen High School
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