Keith Berriault
Tiny,Ontario
Summary
Driven professional with extensive experience in the automotive parts industry, notably with Carquest Canada LTD. Excelled in customer needs assessment and inventory control, enhancing customer satisfaction and reducing shrinkage. Demonstrated exceptional people skills and reliable order processing, achieving consistent budget targets and fostering customer loyalty. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
10
10
years of professional experience
Work History
Commercial/Retail Auto Parts Sales
Carquest Canada LTD.
09.2019 - Current
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Built relationships with customers to encourage repeat business.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Used in-store system to locate inventory and place special orders for customers.
General Manager
Carquest Canada LTD.
01.2019 - 09.2019
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Service Advisor
Marcs Tire and Auto
07.2014 - 12.2018
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Answered questions and provided information about automotive repairs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Coordinated with auto parts suppliers to determine availability of necessary components.
- Performed emissions tests according to standard procedures.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Investigated customer complaints to identify cause of malfunctions.
- Explained estimates and determined repair timelines to manage customer expectations.
Education
High School Diploma -
Penetang Secondary School
Penetanguishene, ONSkills
- Customer Needs Assessment
- Order Processing
- Upselling
- Inventory Control
- Exceptional customer service
- Stocking and Receiving
- Excellent people skills
- Listening Skills
- Cash Handling
- Reliable and punctual
Languages
English
Timeline
Commercial/Retail Auto Parts Sales
Carquest Canada LTD.
09.2019 - Current
General Manager
Carquest Canada LTD.
01.2019 - 09.2019
Service Advisor
Marcs Tire and Auto
07.2014 - 12.2018
High School Diploma -
Penetang Secondary School
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