Keith Berkovitz
Belmont
Summary
Goal-driven service manager offering several years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation.
Overview
24
24
years of professional experience
Work History
Service Manager
East Bay Motorsports
Hayward
02.2020 - 11.2024
- Managed inventory levels of parts necessary for servicing customers' needs.
- Created standard operating procedures for all service functions.
- Analyzed existing processes for potential cost savings initiatives.
- Developed strategies for improving customer experience through enhanced product features or improved processes.
- Resolved customer complaints in a timely manner.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Maintained records of all customer interactions and transactions.
Shop Manager
Peninsula Motorsports Repair
San Carlos
04.2011 - 02.2020
- Maintained high standards of customer service throughout the store.
- Managed daily operations including opening and closing procedures, cash handling and banking activities.
- Implemented strategies to increase sales and profitability of the shop.
- Supervised daily operations by establishing procedures and monitoring team performance.
- Organized and updated schedules to optimize coverage for expected customer demands.
Parts Manager
Redwood City Honda
Redwood City
04.2001 - 08.2009
- Maintained records of all orders placed, received, and shipped.
- Resolved customer inquiries related to part availability or quality issues.
- Trained new staff members on proper parts handling techniques.
- Ensured accuracy in order processing and invoicing procedures.
- Monitored stock levels regularly to avoid backorders or shortages.
Education
High School Diploma -
Kewaunee High School
Kewaunee, WI05-1992
Skills
- Inventory management
- Standard operating procedures
- Cost analysis
- Customer experience enhancement
- Staff management
- Customer relationship management
- Transaction recordkeeping
Timeline
Service Manager
East Bay Motorsports
02.2020 - 11.2024
Shop Manager
Peninsula Motorsports Repair
04.2011 - 02.2020
Parts Manager
Redwood City Honda
04.2001 - 08.2009
High School Diploma -
Kewaunee High School
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