KEITH ASHLEY MALIGTA
Banff,Alberta
Summary
Versatile and detail-oriented professional with a proven track record at Best Western Plus Siding 29 Lodge, showcasing exceptional housekeeping and customer service skills. Excelled in enhancing guest satisfaction and streamlining operations, backed by strong Microsoft Office and teamwork abilities. Committed to continuous learning and excellence, significantly improving client relationships and operational efficiency.
Overview
2
2
years of professional experience
Work History
Housekeeper
Best Western Plus Siding 29 Lodge
05.2024 - Current
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Ensured welcoming environment for guests by arranging room amenities and decorations according to hotel standards.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
Housekeeping Room Attendant
Vercida's Hotel And Restaurant
07.2023 - 01.2024
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
Staff Member
AMD Appliances and Parts Merchandising - Merchandi
06.2022 - 08.2022
- Established positive relationships with customers and other staff members.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Streamlined office operations by organizing filing systems, managing schedules, and maintaining accurate records.
Education
Business Management Diploma - Business Accountancy
Anderson College of Health Business And Technology
Mississauga, ON03.2025
Bachelor of Science - Accounting Information System
Our Lady of The Pillar College Cauayan Inc.
Cauayan City, Isabela06.2023
Accountacy - Business Management
Our Lady of The Pillar College Cauayan Inc.
Cauayan City, Isabela04.2019
Skills
- Knowledgeable in Microsoft (Word,Excel,Powerpoint,Outlook)
- Accounting Information Skills
- Can easily learn the nature of work
- Eager to learn new things
- Housekeeping
- Teamwork
- Customer service
- Excellent oral and written communication
- Detail-oriented
- Professional and courteous
References
Raymon D. Concepcion, Instructor, Our Lady of the Pillar College Cauayan
raymon2089.concepcion@gmail.com
Marjelyn Lampitoc, Manager, AMD Appliances and Parts Merchandising
amdelect@yahoo.com.ph
Timeline
Housekeeper
Best Western Plus Siding 29 Lodge
05.2024 - Current
Housekeeping Room Attendant
Vercida's Hotel And Restaurant
07.2023 - 01.2024
Staff Member
AMD Appliances and Parts Merchandising - Merchandi
06.2022 - 08.2022
Business Management Diploma - Business Accountancy
Anderson College of Health Business And Technology
Bachelor of Science - Accounting Information System
Our Lady of The Pillar College Cauayan Inc.
Accountacy - Business Management
Our Lady of The Pillar College Cauayan Inc.
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