Keith Alexander
Toronto,Ontario
Summary
With over Thirty-five years of experience Loving and caring for super-curly hair... I have become a master of hair restoration, and scalp health. Experienced in custom haircutting, coloring, treatments and styling to create a personalized hairstyle for each client.
Results-driven manager with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.
Overview
11
11
years of professional experience
Work History
Salon Owner/Operator
HairbyKeith
01.2019 - Current
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
- Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
- Developed strong relationships with vendors, negotiating favorable pricing for salon products and supplies.
- Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Conducted regular competitor analysis to stay ahead of market trends as well as continually refining services offered in response.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Senior Stylist/Educational Director
Jazma Hair Inc.
05.2016 - 09.2018
- Implemented new techniques learned from industry workshops, enhancing the overall quality of services offered at the salon.
- Contributed to salon revenue growth by developing strong relationships with clients and securing repeat bookings.
- Maintained a clean work area adhering to strict hygiene standards while upholding the salon''s reputation for professionalism.
- Demonstrated expertise in a wide range of hair types and textures, catering to diverse clientele with varying needs.
- Increased client retention by consistently delivering high-quality results tailored to individual preferences.
- Developed long-lasting relationships with clients, leading to a steady stream of referrals and increased business opportunities.
- Utilized cutting-edge styling tools and techniques to create innovative looks that set the salon apart from competitors.
- Hosted stylist training sessions to advance product knowledge and boost sales and conversion skills.
- Assisted in marketing initiatives to promote salon services, attracting new clientele through social media campaigns and event participation.
- Attended social and networking events to engage in prospecting activities and grow personal book of business.
- Performed advanced color techniques for stunning transformations that boosted clients'' confidence and generated referrals.
- Educated customers on products to maximize benefits.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
Super-curly Hair Lead Stylist
Anthony Passero Hair
11.2012 - 05.2016
- Managed social media accounts for the salon, showcasing stylist''s work while engaging with current and prospective clients.
- Spearheaded seasonal trend workshops within the salon team, encouraging continuous professional growth among colleagues.
- Introduced new products and tools to the salon''s repertoire, keeping the business current with industry advancements.
- Highlighted hair in varying shades.
- Collaborated with fellow stylists to create cohesive looks for fashion shows and events.
- Built a strong base of loyal clientele through consistent delivery of high-quality services and excellent communication skills.
- Stayed up-to-date on latest industry trends, incorporating innovative techniques into daily styling practices.
- Sanitized all equipment and styling tools.
Education
B.R.E. - Bachelor of Religious Education
Tyndale University And Seminary
Toronto Ontario06.2017
Skills
- Upselling Services
- Employee Training
- Staff Management
- Salon Marketing
- Hair styling techniques
- Customer Service
- Product Promotion
- Staff training/development
Languages
English
Full Professional
Fashion Enthusiast
My life long love for fashion allows me to keep up to date on the latest trends... I also possess a personal style which allows me to set myself apart from the pack while still being on trend... I possess the ability to source on budget , while still maintaining high quality looks.
Timeline
Salon Owner/Operator
HairbyKeith
01.2019 - Current
Senior Stylist/Educational Director
Jazma Hair Inc.
05.2016 - 09.2018
Super-curly Hair Lead Stylist
Anthony Passero Hair
11.2012 - 05.2016
B.R.E. - Bachelor of Religious Education
Tyndale University And Seminary
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