Keisha Vincent

Collaborative Agile leader experienced in optimizing business operations and driving efficiency improvements. Certified Scrum Master skilled in utilizing data driven insights and Agile methodologies to streamline processes, improve productivity, and empower team members to achieve shared goals.

• Transformation Project - Guided the team to successfully implement a mobile document capture app that streamlined our document management processes. By digitizing paper-based documents, we reduced paperwork by 25% and improved the efficiency of information sharing across departments. This increased data accessibility for both internal and external customers, leading to a significant improvement in response times to customer inquiries.
• Leadership & Management - Led a 5-member cross-functional team (IT, Technical, Operations, Support) and external vendor partners to successfully launch an in-cab/fleet management platform. This solution resulted in a 15% reduction in operational costs over time and enhanced operational efficiency.
• MVP Initiative - Managed the rollout of an MVP that would improve the visibility of OS&D items before a delivery attempt. The team worked with internal and external stakeholders to test sections of the proposed system and process change. This resulted in adaptation and a reduction in claim submissions.

• Professional ScrumMaster (PSM1)
• ScrumMaster AI Arsenal to Skyrocket Team Productivity.