Keisha Thomas
Pickering,ON
Summary
Highly-skilled Courier successful in providing quality service and completing on-time deliveries. Cross-trained in all aspects of shipping and deliveries. Proactive and meticulous within customer service, management and coaching, with over 16 years of experience within the industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Supervisor/Casual Guard
Paladin Security
08.2022 - Current
- Monitoring CCTV cameras and building activity
- Dispatched guards to emergency situations
- Handled scheduling, alarms and contractors on site
- Write detailed, factual, and concise incident reports
- De-escalate emergency / crisis situations
- Deal with trespassers and unauthorized persons found on property, in fair and safe manner, by enforcing Trespass to Property Act
- Assist with Fire & Life Safety inspections.
Courier/Workplace Trainer
PUROLATOR
03.2017 - Current
- Pick-up and delivery of customer's packages efficiently
- Ability to solve problems as they arise while on road
- Build positive relationships with both our internal teams and customers
- Complete daily pre-trip and post-trip inspections
- Managing daily delivery and pick-up schedules as assigned
- Ensure that all employees new and current are up to date on all training required for the company.
Security Guard
TAG SECURITY
01.2021 - 04.2022
- Secure premises and personnel by patrolling property; inspecting buildings, equipment, and access points; permitting entry
- Grant access to workers and cleaners
- Completes reports by recording observations, information, occurrences, and surveillance activities
- Respond to emergency situations to provide necessary assistance to employees
- Report suspicious activity, criminal behavior, and security breaches.
Customer Service Representative
LCBO
09.2016 - 04.2018
- Loading and unloading orders
- Handling Cashier Duties
- Counting and depositing cash/cheques
- Carrying freight 50-80lbs.
Supervisor
B & C PLASTICS
06.2015 - 09.2017
- Assist with production line in factories
- Clean production area
- Load and unload items from machines, carts, and dollies
- Pull damaged or ineffective equipment off the line
- Scrape waste material from machines
- Record data.
General Manager
AARONS SALES & LEASE
10.2012 - 03.2015
- Manage the Collections Process
- Act as a customer counselor by discussing benefits of timely lease agreement renewal payments
- Monitor and recommend payment frequency changes to the General Manager
- Confirm customer identification, collect money, and obtain customers’ signature on lease agreements
- Contact customers who have not renewed their lease agreement(s)
- Monitor the accuracy of customer classifications according to customer payment history and habits.
Financial Customer Service Rep
INSTALOANS
02.2012 - 10.2013
- Helping customers fill out loan applications
- Promoting sales of credit and loan services
- Managing past due accounts
- Ensuring customer satisfactions by providing prompt, professional, and positive customer service.
Collection Agent
SQUARE TWO FINANCIAL
12.2009 - 02.2012
- Identifying write-off accounts
- Reviewing customer's overdue balances
- Resolved customer billing disputes and escalates to supervisor as required
- Required to identify, assess, and resolve issues/problems within Collections area of responsibility
- Efficiently and accurately executed tasks within Collections area.
Supervisor
TIM HORTONS
10.2008 - 11.2010
- Series of activities designed to enhance the level of customer satisfaction
- Handle customer issues, resolution and communicate escalated issues to the Sales Manager
- Stock shelves, fridges and freezers.
Skills
- Dependable and Responsible
- Decision-Making
- Excellent Communication
- Critical Thinking
- Time Management
- Conflict Resolution
- First Aid/CPR
- Problem Resolution
- Planning and Coordination
- Multitasking Abilities
References
AVAILABLE UPON REQUEST
Languages
English
Full Professional
Certification
- First Aid/CPR Certified
Timeline
Supervisor/Casual Guard
Paladin Security
08.2022 - Current
Security Guard
TAG SECURITY
01.2021 - 04.2022
Courier/Workplace Trainer
PUROLATOR
03.2017 - Current
Customer Service Representative
LCBO
09.2016 - 04.2018
Supervisor
B & C PLASTICS
06.2015 - 09.2017
General Manager
AARONS SALES & LEASE
10.2012 - 03.2015
Financial Customer Service Rep
INSTALOANS
02.2012 - 10.2013
Collection Agent
SQUARE TWO FINANCIAL
12.2009 - 02.2012
Supervisor
TIM HORTONS
10.2008 - 11.2010
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