Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

KEISHA LYNN STEVENS

Toronto,Canada

Summary

Experienced supervisor with a focus on customer satisfaction and cash management at Delta Gaming. Proven track record of handling 300+ customer interactions per shift, contributing to operational excellence. Effective multitasking and teamwork skills improved overall team performance and workplace safety. CPR certified, underscoring dedication to health and safety standards.

Overview

23
23
years of professional experience

Work History

Customer Experience Supervisor/Management

Delta Gaming
09.2002 - 02.2026
  • Delivered customer service to 300 customers per shift, ensuring satisfaction and addressing diverse needs.
  • Appropriately respond to customer complaints and challenges
  • Handled cash transactions and performed account reconciliations accurately.
  • Strong ability to multi-task and work collaboratively in daily work practice
  • Ability to work in a fast paced environment with ease
  • Managed daily setup and shutdown of computer systems to ensure functionality.
  • Ensured the safety of customers and staff.
  • Administrative responsibilities as assigned: phone reception, faxing, mailing, attendance recording & tracking, and form-filling
  • Maintained cleanliness of the facility and workspace.

Environmental Service Worker

Sunnybrook Health Sciences Centre
Toronto, Canada
06.2017 - 11.2017
  • Cleaned and sanitized patient rooms to promote a healthy environment for patients
  • Ensured safe and effective use of cleaning chemicals for sanitation
  • Managed safe disposal of biohazard materials.
  • Collection and changing of linens
  • Cleaning of all common areas

Education

Graduate Diploma - Social Work

George Brown College
Toronto, Canada
06.2010

Skills

  • Customer service
  • Conflict resolution
  • Excel proficiency
  • Microsoft Word proficiency
  • PowerPoint proficiency
  • Cash handling
  • Sanitation practices

Websites

Languages

  • Portuguese
  • Spanish
  • English, Native
  • Portuguese, Intermediate
  • Spanish, Intermediate

Timeline

Environmental Service Worker

Sunnybrook Health Sciences Centre
06.2017 - 11.2017

Customer Experience Supervisor/Management

Delta Gaming
09.2002 - 02.2026

Graduate Diploma - Social Work

George Brown College

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KEISHA LYNN STEVENS