Keisha Gowdy
Kingston
Summary
Dynamic professional with a proven track record in team leadership and customer service at Bluenotes. Skilled in implementing quality improvement strategies and fostering collaboration, resulting in enhanced team performance and increased customer satisfaction. Proficient in MS Office, with a strong focus on problem-solving and attention to detail.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Manager in Training
Bluenotes
11.2024 - Current
- Enhanced team performance by implementing effective training strategies and management techniques.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
- Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
- Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
- Maximized productivity through regular performance evaluations, providing constructive feedback, and setting clear expectations for staff members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Fostered a collaborative work environment by encouraging open communication among team members and promoting teamwork initiatives.
Front End Associate
Toys"R"Us
08.2019 - 11.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Assisted in training new hires, sharing knowledge and best practices for front end operations.
- Maintained up-to-date knowledge of store policies and promotions to provide accurate information to customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Recommended complementary purchases to customers, increasing revenue.
Account Manager
Richard's Painting
03.2012 - 04.2014
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Tracked business revenue and costs, diligently reconciling accounts to maintain high accuracy.
- oversaw documentations and reporting of expenses, sales and other transactions.
Education
Certificate - Personal Support Worker
LDSB
Kingston, ON06-2011
High School Diploma -
QECVI
Kingston, ON06-2009
Skills
- Team leadership
- Proficient in technical skills
- Quality improvement strategies
- Customer service
- Employee supervision
- Effective time management
- Effective team leadership
- Proficient in MS Office
- Computer skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
Languages
English
Timeline
Manager in Training
Bluenotes
11.2024 - Current
Front End Associate
Toys"R"Us
08.2019 - 11.2024
Account Manager
Richard's Painting
03.2012 - 04.2014
Certificate - Personal Support Worker
LDSB
High School Diploma -
QECVI
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